Robert Gallardo
Las Vegas,NV
Summary
Hospitality experienced with extensive familiarity in providing exceptional customer experiences. Effective and results-oriented team leader. Strong background in VIP and high-impact guest service delivered through sound judgment and problem resolution.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Nobu Hotel – Caesars Palace
01.2023 - Current
- Monitor and pro-actively plan for VIP arrivals
- Coordinator is responsible to ensure that all resources are allocated according to guest
- Responsible for amenity reports, charging and delivery
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Guest Services Supervisor
We Serve INC
07.2019 - 04.2023
- Help resolve any seating or ticketing issues
- Reviewed tickets for authenticity and applicability to event
- Manage oversight and leadership related to venue operations
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Led weekly staff meetings to maintain continuity of service and quality standards.
Sportsbook Ticket Writer
William Hill
11.2021 - 01.2023
- Used critical thinking to breakdown problems, evaluate solutions and make decisions.
- Collected tickets from players and computed and verified amounts won or lost
- Promoted sport and available bets to encourage customer wagering.
- Input betting information into computer and printed tickets for customers.
Usher/Guest Service
AEG Presents
11.2017 - 07.2019
- Directed ticket holders to seats and facility locations
- Reviewed tickets for authenticity and applicability to event
- Assisted patrons with seating by giving directions and lighting paths
Education
Bachelor of Arts - Criminal Justice
University of Nevada
Las Vegas, NV01.2018
Skills
- Excel
- Multi-line phone proficiency
- Time management
- Microsoft outlook
- Word
- LMS – Hotel Reservation System
- POS
- PowerPoint
- Check processing
Timeline
Administrative Assistant
Nobu Hotel – Caesars Palace
01.2023 - Current
Sportsbook Ticket Writer
William Hill
11.2021 - 01.2023
Guest Services Supervisor
We Serve INC
07.2019 - 04.2023
Usher/Guest Service
AEG Presents
11.2017 - 07.2019
Bachelor of Arts - Criminal Justice
University of Nevada