ROBERT GAMMONS
FALL RIVER,MA
Summary
Experienced Leader with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
Work History
TEAM LEADER SHIPPING
Rexel USA
11.2023 - Current
- Trained new staff on picking using scan gun, safety, and forklift, order picker, narrow aisle reach truck, and Motorized pallet jack
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Credit Return Clerk
Gordon's Food Service
02.2023 - 10.2023
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Check in all drivers using Excel spreadsheets
- Distributed returned merchandise to appropriate store departments or palletized for liquidation
- Unloaded, inspected and stored routes damaged and returned products every night
- Operated electric pallet jack, forklift and manlift
- Adhered to company safety guidelines to minimize warehouse accidents.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Sr. Shipping Clerk
Christmas Tree Shop
09.2020 - 04.2022
- Used Microsoft Office excel, word, teams, and outlook
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Utilized forklift forklift, order picker, narrow aisle reach truck, High Racker and Motorized pallet jack to various locations throughout the Distribution Center.
Team Leader Shipping
Granite City Electric Supply Company
12.2018 - 08.2020
- Trained new staff on picking using scan gun, safety, and forklift, order picker, narrow aisle reach truck, and Motorized pallet jack
- Handled day-to-day shipping and receiving overseeing more than 10000 packages per day
- Inspected merchandise and sent damaged pieces for repair before shipment
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Orchestrated routing by producing accurate shipping.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Leader Shipping
U.S Electrical Services, Inc
12.2016 - 11.2018
- Trained new staff on picking using scan gun, safety, and forklift, order picker, narrow aisle reach truck, and Motorized pallet jack
- Handled day-to-day shipping and receiving overseeing more than 60000 packages per day
- Organized storage areas to optimize materials movements and minimize labor hours.
Sr. Customer Support Specialist/Mail Room
Specialty Commerce Corp
02.2016 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered average of 250 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Bachelor of Arts - Arts General Studies, Business Management and Human Resources
Southern New Hampshire University
Hooksett, NH08.2022
Associate of Arts - General Studies
Bristol Community College
Fall River, MA12.2013
Associate of Science - Cyber/Computer Forensics And Counterterrorism
Bristol Community College
06.2013
Skills
- Attention to Detail
- Effective Communication
- Inventory Replenishment
- Packing and Scanning
- Microsoft Office Suite
- Damage Identification and Reporting
- Inventory Monitoring and Management
- Shipping and Receiving
- Quality Inspection and Control
- Teamwork and Cooperation
- Cherry Picker Operations
- Warehouse Software Systems
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- Team Supervision
- Staff Training
- Coaching and Mentoring
- Performance Improvement
- Safety
- Leading Team Meetings
Timeline
TEAM LEADER SHIPPING
Rexel USA
11.2023 - Current
Credit Return Clerk
Gordon's Food Service
02.2023 - 10.2023
Sr. Shipping Clerk
Christmas Tree Shop
09.2020 - 04.2022
Team Leader Shipping
Granite City Electric Supply Company
12.2018 - 08.2020
Team Leader Shipping
U.S Electrical Services, Inc
12.2016 - 11.2018
Sr. Customer Support Specialist/Mail Room
Specialty Commerce Corp
02.2016 - 11.2016
Bachelor of Arts - Arts General Studies, Business Management and Human Resources
Southern New Hampshire University
Associate of Arts - General Studies
Bristol Community College
Associate of Science - Cyber/Computer Forensics And Counterterrorism
Bristol Community College
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