Cooking
ROBERT GARAVENTE
Brand Ambassador
Somerset,NJ
Summary
A goal-oriented, process-driven and client-focused team player with a proven track record of success in business development and client relations management. Specializes in growing new business and developing strong customer and partner relationships through selling and consulting on a wide array of technology solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Caper
06.2023 - Current
- Has extensive knowledge of how Caper smart shopping carts operate and provides detailed demonstrations
- Addresses questions and concerns brought by patrons and store staff
- Troubleshoots technical issues and files reports corresponding reports
- Provides management with customer experiences and feedback
Inside Account Executive SM-SLED
SHI International
07.2019 - 09.2022
- Achieved annual revenue of at least $1 million per year
- Executed outreach campaigns via phone and email to acquire and manage business with K-12 and higher education institutions
- Consistently realized dial and talk time metrics set by management
- Responsible for full sales cycle-from prospecting to purchasing-for New England EDU customers
- Acted as main point of contact for customer inquiries and concerns
- Shared knowledge of product portfolios, representing over 10,000 SHI partners and distributors
- Created and implemented CRM processes to track and report activity for each customer account
- Utilized internal quoting software and order processing system to fulfill client requests
Business Development & Client Relations Manager
Gloria International
10.2016 - 06.2019
- Managed inventory, logistics and customer needs for accounts in electronic transformers industry totaling $7 million annually
- Served as client relations manager to directly interface with clients and service accounts
- Conducted market research to support sales team: built prospects/leads, identified focus areas and recommended strategies for sales campaigns
- Oversaw order fulfillment process by acting as liaison between client and internal warehouse team
- Organized logistics for incoming product and outgoing shipments
- Systematized inventory in warehouse for electronic transformer orders containing up to 1 million individual pieces
- Maximized time, space and cost efficiencies
- Utilized internal quoting software and order processing system to fulfill client requests
Education
Bachelor of Science - Marketing
The College of New Jersey
Ewing, NJ05.2015
Minor - Business Management
The College Of New Jersey
Ewing, NJ05.2015
Skills
- Customer service
- Strategic prospecting
- Scheduling meetings
- Product knowledge
- Lead generation
- Full sales cycle management
- Active listening
- CRM entry
- Quoting
- Renewal management
- Order processing
- Persuasive Selling
Additional Skills
- Microsoft office suite (Word, Excel, PowerPoint, and OneNote)
- Microsoft Outlook
- Microsoft AX
- Microsoft Dynamics CRM
- Incident reports
- Knowledge of programming languages (Python, SQL, and Linux)
Certification
- Google Cybersecurity (09/2023)
- Google Data Analytics (Actively Obtaining)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Baking
Exercise
Timeline
Brand Ambassador
Caper
06.2023 - Current
Inside Account Executive SM-SLED
SHI International
07.2019 - 09.2022
Business Development & Client Relations Manager
Gloria International
10.2016 - 06.2019
Bachelor of Science - Marketing
The College of New Jersey
Minor - Business Management
The College Of New Jersey
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