Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Garcia

El Paso,TX

Summary

Skilled Monitoring Operator with experience in leading and analyzing complex systems to ensure optimal performance. Strengths include keen observation and prioritization, problem-solving, and ability to work under pressure. Additionally, I have experience and knowledge working within the sports sector, which aligns with my deep passion for the industry. Acknowledged for delivering superior accuracy and precision while operating in fast-moving conditions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Traffic Monitoring Operator

AECOM
El Paso, TX
07.2024 - Current
  • Use traffic management systems and cameras to observe and analyze traffic flow and conditions.
  • Oversee and coordinate the activities of traffic monitoring operators.
  • Identify traffic incidents, accidents, and congestion, and coordinate appropriate responses.
  • Maintain clear communication with emergency services, law enforcement, HERO, and other relevant agencies.
  • Train new operators and provide ongoing support and development for the team.

Traffic Monitoring Operator

AECOM
El Paso, US
04.2022 - 07.2024
  • Monitoring events and equipment status with closed-circuit TV cameras (CCTV), incident response crews, and TMC Lonestar software.
  • Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras, and Dynamic Message Signs (DMS)).
  • Coordinating and dispatching incident response crews to incidents in a safe, timely, and efficient manner.
  • Detecting, confirming, and tracking faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units), and system field equipment (e.g., CCTV, VDS, DMS).

Surveillance Operator

Sunland Park Racetrack & Casino
Sunland Park, US
08.2019 - 03.2022
  • Report violators and incidents to the correct staff members, and follow up with detailed documentation.
  • Operate surveillance equipment, video recorders, and computers to monitor activities within the facility.
  • Observe all Casino activity to ensure the veracity of all table games and electronic gaming activity, and protect casino assets.
  • Utilized well-developed interpersonal and communication skills to work well with peers of all backgrounds, including upper management, fellow team members, and casino patrons.
  • Communicate via radio transmissions pertinent to operations, and relevant surveillance activity.

Game Day Security

Southwest University Park
El Paso, US
02.2019 - 10.2019
  • Quickly and effectively respond to any security incidents, emergencies, or disturbances.
  • Ensured the security, safety, and well-being of all personnel, visitors, and the premises.
  • Manage crowd movement and ensure safe and orderly conduct during events.
  • Regularly patrolled venue and perimeter.

Ride Attendant

Bob'Os Family Fun Center
El Paso, US
09.2018 - 01.2019
  • Ensured that proper safety techniques were being followed during operation.
  • Operated the main control system, answered telephone calls, and communicated status reports with management.
  • Responsible for the safe operation of park rides and attractions.
  • Provided quality guest customer service to create a pleasurable ride experience.

Security Guard

Whelan Event Services, UTEP
El Paso, US
08.2016 - 11.2017
  • Followed established security protocols while using initiative, and good judgment.
  • Ensured the security, safety, and well-being of all personnel, visitors, and the premises.
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

Some College (No Degree) - Digital Media Production

University of Texas At El Paso
El Paso, TX

Skills

  • Microsoft Office Proficiency
  • Proficient in Adobe Applications
  • Customer Service
  • Prioritization and Scheduling
  • Strong Digital Literacy
  • Video Project Management
  • Digital Photography
  • Task Organization
  • Responsive to New Challenges
  • Software troubleshooting

Certification

  • NYU Fundamentals of Global Sports Management, 04/01/2021

Timeline

Lead Traffic Monitoring Operator

AECOM
07.2024 - Current

Traffic Monitoring Operator

AECOM
04.2022 - 07.2024

Surveillance Operator

Sunland Park Racetrack & Casino
08.2019 - 03.2022

Game Day Security

Southwest University Park
02.2019 - 10.2019

Ride Attendant

Bob'Os Family Fun Center
09.2018 - 01.2019

Security Guard

Whelan Event Services, UTEP
08.2016 - 11.2017

Some College (No Degree) - Digital Media Production

University of Texas At El Paso

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Robert Garcia