Robert Garcia
Menifee,CA
Summary
Results-driven Claims Adjuster with a strong background in property claims, skilled in accurate evaluations, fair settlements, and client-focused resolutions. Adept at analyzing complex claims, negotiating agreements, and ensuring compliance with industry standards. Expert in Symbility and Xactimate for efficient estimate creation, collaboration, and revisions. Highly organized and detail-oriented, with a commitment to improving productivity and profitability. Exceptional communicator, dedicated to timely service while balancing client satisfaction and fiduciary responsibility.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Music Producer
Ways World LLC
01.2008 - Current
- Handled requests for specific musical selections
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style
- Developed and maintained relationships with artists, producers and other music professionals
- Collaborated with producers, lyricists and engineers to create unique music compositions
- Scheduled and organized recording sessions with musicians and vocalists
- Composed and arranged original music successfully for various projects
- Recorded and mixed music for various genres in professional-grade recording studios
- Produced singles for independent labels and independent artists
- Streamlined entire music creation process, from producing to mixing and mastering, to create songs that have been placed for labels and on television
- Studied scores to learn music in detail and develop interpretations
Emergency Roadside Assistant
Dream Team Roadside
Menifee, CA
07.2024 - 05.2025
- Responded to emergency calls in a timely manner and provided appropriate solutions for the customer's needs.
- Provided detailed documentation of each job performed including parts used, labor time spent and other relevant information.
- Provided excellent customer service by responding promptly to requests for assistance.
- Dispatched service trucks as needed based on customer requests or job requirements.
- Attended ongoing training sessions related to new products or technologies that may be utilized in providing roadside assistance services.
- Kept an organized inventory of supplies including but not limited to jumper cables, tires, fluids.
- Performed routine maintenance checks on company vehicles such as oil changes, fluid levels checks, tire pressure checks.
- Verified that all equipment was functioning properly before each shift began and reported any malfunctioning equipment immediately upon discovery.
- Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
- Performed on-site diagnostics to identify and resolve customer vehicle issues.
- Ensured that all required paperwork was filled out completely and accurately when assisting customers with their vehicle problems.
- Inspected vehicles for potential hazards prior to providing roadside assistance services.
- Followed established protocols when handling hazardous materials associated with automotive repair and maintenance activities.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Provided accurate ETA updates to customers waiting for service.
- Managed sensitive customer information with confidentiality and care.
- Coordinated with insurance companies for service coverage verification.
- Utilized GPS tracking systems to optimize service provider dispatch.
- Managed a high volume of emergency calls with professionalism and empathy.
Property Claims Adjuster
Alacrity
Jacksonville Beach, FL
09.2023 - 05.2024
- Documented all activities related to a claim such as conversations with claimants or insurance representatives.
- Ensured compliance with state regulations governing property damage insurance claims practices.
- Maintained accurate records of all claims files including notes from meetings, correspondence sent and received.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Prepared detailed written reports outlining investigation results.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Adhered to company policies and procedures when handling claims.
- Attended training sessions periodically for continuing education credits.
- Investigated property damage claims to determine coverage and liability.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Utilized Symbility to create, collaborate on, and revise estimates
Property Claims Adjuster
UPC
10.2022 - 06.2023
- Created, collaborated, and revised estimates using Xactimate
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments, and policy coverage
- Established relationships with clients and insurance companies to foster timely claims resolution
- Answered customer questions regarding deductibles
- Verified insurance claims and determined fair amount for settlement
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions
- Documented all investigation activity and presented reports to management
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling
Catastrophe Property Adjuster
Security First Insurance
07.2020 - 10.2022
- Determined cause and extent of damages by investigating claims with public adjusters, attorneys, and field adjusters
- Investigated claim damages and situations using internal and external resources
- Maintained accurate and current claim file documentation throughout the life cycle of claim cases
- Resolved all assigned claims fairly, accurately, and in a timely manner
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Negotiated settlements with claimants in accordance with company guidelines and state laws.
- Provided clear explanations of coverages, exclusions, and limitations to claimants.
- Prepared detailed reports outlining all pertinent facts surrounding each claim.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Created, collaborated, and revised estimates via Xactimate
Roadside Assistance Provider
Independent Contracting
06.2016 - 08.2020
- Investigated customer complaints to identify cause of malfunctions
- Provided quick ETA's and met them with even quicker ATA's
- Handled soft services on customer vehicles on highways, residential areas, and business operated areas
- Coordinated with multiple Motor Clubs to locate and service customer vehicles
- Ran and operated digital dispatch software to track customer and vehicle information, record and document customer payments, and keep and open line of communication with customers
- Provided exceptional customer service to customers, who mostly were in high stress and emergency environments
Youth Director
Boys And Girls Club
08.2013 - 11.2014
- Coordinated special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members and volunteers to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Tutored at various competency levels to help people with reading, math and writing skills.
Education
Associate of Arts - Marketing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2016
Skills
- Xactimate Level 1&2
- Symbility Level 1&2
- Risk Management
- Customer Service
- Property Adjusting
- Insurance Policies and Procedures
- Claims File Management Processes
- Claim Validity Determination
- Damage Itemization
- Database Management
- Strong Communication and Interpersonal Skills
- Negotiation Skills
- Report Writing
- Policy Investigations
Certification
- Symbility Certified
- Xactimate Level I & II Certified
- State Farm Policy Certification
- State Farm Estimatics Certification
- State Farm Auto Certification
- TWIA Claims Examiner Certification
- NICTA-Arson for Profit Certification
- NICTA- Body Shop Fraud Certification
Timeline
Emergency Roadside Assistant
Dream Team Roadside
07.2024 - 05.2025
Property Claims Adjuster
Alacrity
09.2023 - 05.2024
Property Claims Adjuster
UPC
10.2022 - 06.2023
Catastrophe Property Adjuster
Security First Insurance
07.2020 - 10.2022
Roadside Assistance Provider
Independent Contracting
06.2016 - 08.2020
Youth Director
Boys And Girls Club
08.2013 - 11.2014
Music Producer
Ways World LLC
01.2008 - Current
Associate of Arts - Marketing
Maricopa Community Colleges - Mesa Community College
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