Robert Garcia
Riverside,CA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
11.2010 - Current
- Assisted healthcare professionals with patient intake and room preparation
- Scheduled appointments and managed patient records using electronic health record systems
- Provided patient education on treatment plans, medications, and healthy lifestyle choices
- Maintained cleanliness and organization in examination rooms and medical equipment
- Collected vital signs and documented patient information accurately
- Coordinated communication between patients and medical staff to ensure seamless care
- Learned compliance with safety protocols and infection control procedures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
No Degree - Environmental Science
San Bernardino Valley College
San Bernardino, CA01-2028
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Sterilization techniques
- Equipment sterilization
- OB/GYN procedures
- Simple dressings
- Professional bedside manner
- Valid [state] driver's license
Accomplishments
Multiple consecutive years for over 90% for Ambulatory Satisfaction Questionnaire.
Timeline
Medical Assistant
Kaiser Permanente
11.2010 - Current
No Degree - Environmental Science
San Bernardino Valley College
90 Percent Club
Members who surveyed after an encounter with me responded "Definitely Yes" to Nurse/ Assist questionnaire.