Gladys Callirgos
Doral,FL
Summary
Dynamic International Operations Specialist with extensive experience at Pegasus Logistics Group, excelling in cargo management and customs compliance. Proven track record in enhancing customer satisfaction through proactive communication and process optimization. Skilled in freight negotiation and relationship building, ensuring timely deliveries and adherence to international trade regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
International Operations Specialist (Air, Ocean, Ground)
Pegasus Logistics Group
Coppell, TX
01.2022 - Current
- Manage and monitored shipments progress from arrival to delivery, coordinating timely customer pickups.
- Maintained ongoing communication with customers about the status of their cargo in transit.
- Generated detailed reports on shipment transit stages, enhancing transparency.
- Applied competitive tariffs for imported cargo in accordance with Incoterms in a timely manner.
- Collaborated with in-house Brokers and CBP to expedite customs clearance procedures.
- Arranged efficient inland transportation logistics to optimize delivery schedules.
- Ensure compliance with international trade regulations, customs requirements, and company policies.
- Maintain accurate records of import/export transactions and documentation.
- Stay updated on changes in international trade regulations and customs procedures.
Ocean Import Coordinator
Pegasus Logistics Group
Coppell, TX
01.2022 - Current
- Adhere to policy and procedures and ensure that all work is carried out to the present service levels.
- Ensure all areas of Finance (Vendor Invoices, Clearing Invoices) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible.
- Maximize profitability on all files handled as well as to be always cost conscious.
- Credit checks all files according to policy and escalates irregularities where appropriate.
- Ensure all filing (ISF), are done regularly, tidily, and accurately to avoid fines.
- Build strong relationships with all our customers, offices, Overseas agents and Service providers.
- Able to identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly.
- Provide 1st class customer service as well as always pay attention to detail.
- Be able to request, then negotiate, freight quotations to include details such as container capacities, packing dimensions and weights, coding, etc.
Air Import Coordinator
DSV-Global Transport and Logistics
Miami, FL
01.2020 - 12.2021
- Company Overview: (Panalpina Merge)
- Manage SAMSUNG account Air Imports.
- Proficient in Cargo Point, FOS, Exworks, Cargo Wise, MS Sharepoint, MS Excel, SAP Webcost, C2C.
- Increasing customer satisfaction by providing a proactive service while reporting any issues to supervisor.
- Demonstrated proficiency with Microsoft Excel to generate invoices and worked closely with personnel to correctly code payments and invoices and review and process import shipments arrivals, documents, customs clearances, and exists for shipments.
- Reviewing HAWB against daily tracking report on ensure all information is accurate including piece count, SLAC, weight, and model numbers.
- Track and relay flight and cargo nomination through internal contact with airline.
- Sending arrival notice to customers for customs clearance purposes.
- Verifying customs release status (1C, 1D) prior to turning over the cargo to the customers.
- Validating orders with customers to arrange delivery or pick up of cargo through Panalpina’s internal platforms.
- Tracking all shipments that were delivered to our customers to ensure all is billed in a timely manner, as well as our billing for storage and additional manpower if applicable.
- Reporting to our warehouse team all storages fees and additional manpower fees billed to our customers each month, in order to ensure the warehouse is billing the same amount to the office (not less).
- Reporting shipments to G.O. (General Order).
- Increasing customer satisfaction by providing a proactive service while reporting any issues to supervisor.
- (Panalpina Merge)
- Certificate in DANGEROUS GOODS BY AIR – IATA – CAT. 3
Air Export Coordinator
Panalpina, Inc.
Miami, FL
07.2019 - 12.2019
- Air Export coordinator to Colombia, Peru, Chile, Argentina, Mexico, Guatemala, Nicaragua, and others.
- Pick up coordinator of general and perishable cargo to our warehouse or to the Airlines directly.
- Book space with the most convenient airlines according to the customer's priority.
- Quotations for air freight, pick up, delivery, local charges, re-packaging, change of pallet, among others.
- Proficient in Cargo Point, FOS, SAP TM, Exworks, CW1 CargoWise.
- Export Declaration to Customs (AES filing) & TSA compliance regulations.
- Customer service for perishable cargo account / Envirotainers.
- Increase customer satisfaction and business share through proactive and regular contact.
- Certificate in DANGEROUS GOODS BY AIR – IATA – CAT. 3
Air Import Coordinator
Panalpina, Inc.
Miami, FL
07.2017 - 12.2019
- Reviewing HAWB against daily tracking report on ensure all information is accurate including piece count, SLAC, weight, and model numbers.
- Track and relay flight and cargo nomination through internal contact with airline.
- Sending arrival notice to customers for customs clearance purposes.
- Verifying customs release status (1C, 1D) prior to turning over the cargo to the customers.
- Validating orders with customers to arrange delivery or pick up of cargo through Panalpina’s internal platforms.
- Tracking all shipments that were delivered to our customers to ensure all is billed in a timely manner, as well as our billing for storage and additional manpower if applicable.
- Reporting to our warehouse team all storages fees and additional manpower fees billed to our customers each month, in order to ensure the warehouse is billing the same amount to the office (not less).
- Reporting shipments to G.O. (General Order).
- Increasing customer satisfaction by providing a proactive service while reporting any issues to supervisor.
- Certificate in DANGEROUS GOODS BY AIR – IATA – CAT. 3
Logistics Coordinator
TM Cell Wireless Communications
Miami, FL
02.2016 - 07.2017
- Accountable for receiving, scanning items and processing incoming orders, and inventory holding.
- Reviewed and created external invoices for clients.
- Coordinated agendas for meetings with clients and arranged guest and travel accommodation.
- Maintained daily office tasks, weekly schedules, equipment and supply.
- Updated office database by retrieving and organizing information for clients and employees.
- Established and implemented administrative policies and procedures for the office.
- Filed and recorded corporate documentation, electronic files, inventories and reports.
Assistant of Commercial General Management
Telefónica Del Perú
Lima, Perú
11.2012 - 02.2015
- Coordinated and manage multiple projects and activities to promote products and services offered.
- Arranged meetings with representatives of major accounts.
- Reviewed sales KPIs to ensure improvement in monthly reporting.
- Conducted internal audits to ensure compliance with industry essentials.
General Coordinator
MULTIMEDIOS & PRENSA (Channel 9 Peru TV)
Lima, Peru
09.2009 - 06.2010
- In charge of pursuit sales and post-sales.
- Commercial management and expansion of the magazine.
- Responsible of the distribution to national levels of the magazine, verifying inclusive details from the edition, impression, and its distribution.
- Handled the invoicing, payment to creditors and collection.
- Coordinated the corporative events of the magazine and the publicity.
Management and Commercial Support
ZTE Peru Corporation
Lima, Peru
01.2008 - 07.2009
- In charge of different management and administrative tasks such as the coordination of client’s portfolios, visits, sales and post-sales.
- Planning commercial strategies, handling cash flow, payment of bills, deal with suppliers, organization of events, and coordination of trips.
Specialist in Real Estate
OMEGA STATES
Murcia, España
03.2003 - 12.2005
- Responsible of the promotion and sale of buildings and preparation of sales contract.
Education
CargoWise Certified Operator -
01.2024
CW1 -
Cargo wise
01.2020
SAP TM -
01.2019
Certificate of training - DANGEROUS GOODS BY AIR – CAT. 3
IATA
01.2018
Business Management Certification -
Lima Chamber of Commerce
Lima, Peru01.2013
Microsoft Office Training -
Microsoft Peru
Lima, Peru01.2012
Business Administration -
San Ignacio University
Peru01.2011
SCHOOL OF REAL ESTATE - Real Estate and Management Handling of Agencies
SCHOOL OF REAL ESTATE
Murcia, España01.2003
CEPEBAN - Business Banking and Commercial Lending
CEPEBAN
01.1998
C.E.O. - Secretary bilingual computerized
María Auxiliadora
01.1996
Skills
- Microsoft Office
- Cargo management
- Customer service
- Problem solving
- Process optimization
- Freight negotiation
- Relationship building
- Attention to detail
- Customs compliance
Languages
- Spanish, Fluent
- Norwegian, Intermediate
Activities
Cultural Exchange to Norway
Certification
- CargoWise Certified Operator
- International Maritime Dangerous Goods Code 40-20
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
International Operations Specialist (Air, Ocean, Ground)
Pegasus Logistics Group
01.2022 - Current
Ocean Import Coordinator
Pegasus Logistics Group
01.2022 - Current
Air Import Coordinator
DSV-Global Transport and Logistics
01.2020 - 12.2021
Air Export Coordinator
Panalpina, Inc.
07.2019 - 12.2019
Air Import Coordinator
Panalpina, Inc.
07.2017 - 12.2019
Logistics Coordinator
TM Cell Wireless Communications
02.2016 - 07.2017
Assistant of Commercial General Management
Telefónica Del Perú
11.2012 - 02.2015
General Coordinator
MULTIMEDIOS & PRENSA (Channel 9 Peru TV)
09.2009 - 06.2010
Management and Commercial Support
ZTE Peru Corporation
01.2008 - 07.2009
Specialist in Real Estate
OMEGA STATES
03.2003 - 12.2005
CargoWise Certified Operator -
CW1 -
Cargo wise
SAP TM -
Certificate of training - DANGEROUS GOODS BY AIR – CAT. 3
IATA
Business Management Certification -
Lima Chamber of Commerce
Microsoft Office Training -
Microsoft Peru
Business Administration -
San Ignacio University
SCHOOL OF REAL ESTATE - Real Estate and Management Handling of Agencies
SCHOOL OF REAL ESTATE
CEPEBAN - Business Banking and Commercial Lending
CEPEBAN
C.E.O. - Secretary bilingual computerized
María Auxiliadora
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