Robert Garrett
Charlotte,NC
Summary
Proven leader with extensive experience in retail management, notably at Spencer's, where I spearheaded a team to significantly enhance customer satisfaction and reduce staff turnover. Expert in merchandise planning and team coaching, I excel in problem-solving and multitasking, driving sales growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Area Manager
Spencer's
07.2024 - Current
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
Party Coordinator
Spencer's
06.2023 - Current
- Coordinated schedules and timelines for parties.
- Delegated tasks effectively among team members according to individual strengths, ensuring optimal productivity during parties
High Volume Store Manager
Spencer's
10.2018 - 07.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Spencer's
01.2015 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
Rue 21
11.2011 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enhanced team productivity by streamlining operational processes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front End Supervisor
Michaels Arts and Crafts
08.2010 - 04.2012
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Education
High School Diploma -
Dothan High School
Dothan, AL05.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Product Merchandising
- Sales Coaching
- Merchandise planning
- Staff training/development
Timeline
Area Manager
Spencer's
07.2024 - Current
Party Coordinator
Spencer's
06.2023 - Current
High Volume Store Manager
Spencer's
10.2018 - 07.2024
Store Manager
Spencer's
01.2015 - 10.2018
Assistant Manager
Rue 21
11.2011 - 01.2015
Front End Supervisor
Michaels Arts and Crafts
08.2010 - 04.2012
High School Diploma -
Dothan High School
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