Robert Garrison
Roseville,CA
Summary
Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems.
Overview
30
30
years of professional experience
Work History
Retail Salesman
Best Buy
Roseville, CA
10.2019 - 04.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Appliance Manager
Hills Ace Hardware
Winder, GA
08.2014 - 08.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Sales Manager
Castleberry Appliances
Chamblee, GA
09.1995 - 08.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Roberds Furniture & Appliances
Norcross, GA
06.1988 - 08.1995
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
No Degree - Business Administration
Manchester University
North Manchester, INSkills
- Suggestive Selling
- Upselling Techniques
- Engaging with Diverse Customers
- Security Practices
- Customer Service
- Excellent Written and Verbal Communication
- Available Nights, Weekends and Holidays
- Building Customer Relationships and Loyalty
- Effective Customer Communication
Timeline
Retail Salesman
Best Buy
10.2019 - 04.2020
Appliance Manager
Hills Ace Hardware
08.2014 - 08.2017
Sales Manager
Castleberry Appliances
09.1995 - 08.2014
Sales Associate
Roberds Furniture & Appliances
06.1988 - 08.1995
No Degree - Business Administration
Manchester University