Robert Gassaway
Tupelo,Mississippi
Summary
Optimistic, creative and hardworking looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Call Center Representative Specialist
BancorpSouth
Tupelo, MS
09.2020 - Current
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
DC Laborer
Ashley Furniture Industries
Ecru, MS
08.2015 - 08.2020
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Carefully packaged finished products and prepared for shipment.
- Maintained an organized work area by cleaning and removing hazards.
- Assisted machine operators with setting up and tending production equipment to support efficient runs.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Operated two machines proficiently and in compliance to safety standards.
- Demonstrated proper use of power industrial equipment to newly hired employees to avoid workplace injuries.
- Unloaded incoming products worth up to $700 and moved boxes to staging areas, sorted items and transported to final storage locations.
Sales Associate
Staples
Tupelo, Mississippi
07.2014 - 07.2015
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
Team 2 Member
Chuck E. Cheese's
Tupelo, Mississippi
07.2012 - 07.2014
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Performed minor maintenance on arcade games to keep tools operational.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
High School Diploma - undefined
Saltillo High School
Saltillo, MS2012
Associate of Arts - General Studies
Itawamba Community College
Fulton, MS2015
Skills
- Shipping
- Operating machinery
- Material loading and unloading
- Cash register operation
- Stocking and replenishing
- Upselling
- Product and service sales
- Problem-solving skills
- Sales training
- Relationship building
- Cash handling
- Training junior team members
- Team member coaching
- Flexible team player
Additional Information
References:
James Miller #:662-296-6561
Program Manager, The Geo Group
Ashley Doyle #:662-316-0203
Crisis Intervention Specialist, MHMR Authority of Brazos Valley
Austin Miller #:662-419-4509
Automotive Technology, Desoto County Schools
Timeline
Call Center Representative Specialist
BancorpSouth
09.2020 - Current
DC Laborer
Ashley Furniture Industries
08.2015 - 08.2020
Sales Associate
Staples
07.2014 - 07.2015
Team 2 Member
Chuck E. Cheese's
07.2012 - 07.2014
High School Diploma - undefined
Saltillo High School
Associate of Arts - General Studies
Itawamba Community College
Similar Profiles
April M Smith MillerApril M Smith Miller
Mortgage Loss Mitigation Specialist at BancorpSouthMortgage Loss Mitigation Specialist at BancorpSouth
Jason BrooksJason Brooks
Senior Vice President, Premier Banking Lender at BancorpSouth Bank/ Cadence BankSenior Vice President, Premier Banking Lender at BancorpSouth Bank/ Cadence Bank
SHILONDA HUBBARDSHILONDA HUBBARD
Senior Loan Administrative Assistant at BancorpSouth BankSenior Loan Administrative Assistant at BancorpSouth Bank