ROBERT GEROKA
Hamden,CT
Summary
Proven in enhancing operational efficiency and customer satisfaction, I leveraged forklift operation skills and exceptional customer service at Thule to streamline warehouse processes. With a knack for fostering positive guest relations and maintaining rigorous safety standards, I've significantly contributed to workplace improvements and efficiency, embodying a results-driven approach without exceeding a 55-word limit.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Forklift Operator and Material Handler
Thule
2018.04 - 2024.04
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
Front Desk Receptionist
Segara Villas
2017.10 - 2018.03
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Receptionist
Lighthouse Marina
2014.03 - 2017.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
F&B Server
P&O Cruises
2013.04 - 2014.02
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Participated in inventory control processes by accurately tracking stock levels of required supplies and reporting discrepancies as needed.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Hotel And Restaurant Management
Columban College
Olongapo, Philippines10.2013
Skills
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Customer Service
- Time Management
- Office Organization
- Supply Ordering
- Documentation And Reporting
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Cleanliness standards
- Food safety awareness
- Guest Relations
- Service prioritization
Timeline
Forklift Operator and Material Handler
Thule
2018.04 - 2024.04
Front Desk Receptionist
Segara Villas
2017.10 - 2018.03
Front Desk Receptionist
Lighthouse Marina
2014.03 - 2017.10
F&B Server
P&O Cruises
2013.04 - 2014.02
Bachelor of Science - Hotel And Restaurant Management
Columban College
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