Robert Lennard Geronimo
Turlock,CA
Summary
Accomplished Senior Manager with a proven track record at Walmart.com, enhancing business performance and revenue growth through expert change management and cross-functional team leadership. Excelled in process optimization and crisis management, driving operational excellence and fostering robust vendor relationships. Demonstrated talent acquisition prowess, ensuring team alignment with corporate goals for sustained success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager, ECommerce-IT Engineering
Levis.com
San Francisco, CA
10.2016 - 01.2018
- Responsible for the performance monitoring, profiling, automated testing, continuous integration, performance optimization and peak season readiness activities for the Levi ecommerce platform in conjunction with the managed services vendor
- Oversee capacity planning, deployment and performance management of key production / non-prod systems
- Build and manage all production / non-prod cloud environments for both levis.com and dockers.com globally
- Manage continuous integration process to support automated code releases
- Manage hosted tools such as Jira, Confluence, Git Hub, Chef, Jenkins, New Relic, Sumologic and other DevOps related tools
- Architecting, maintaining, and streamlining our automated build and release pipeline from code compilation, automated testing, to deploying releases to multiple environments
- Maintaining source control branches and performing integrations with merge conflicts
- Facilitating and championing the quick resolution of problems found during the daily build and deployment efforts
- Creating and maintaining documentation of the build/release process
- Working closely with the development team to integrate new deployment processes and strategies to meet our feature requirements
- Responsible for bridging the gap between ECommerce Engineering team and Corporate Security
- Participate in vulnerability testing, risk analysis, and security assessments
- Implementation and support on all ECommerce Network systems
- Define the vision of performance and work with all business and development teams to drive the performance vision
- Understand and manage changes to the architectural landscape and their NFR/Performance implications on existing systems
- Work closely with other domain and enterprise teams, to design solutions for performance/scalability and ensure that the changes in other domains are not impacting the performance
- Ensure timely proactive identification of performance issues, escalating issues as warranted
- Partner with various teams to construct inclusive and concise architectural designs, roadmaps, and robust solutions in a collaborative manner
Senior Manager, Digital Support – RRT Operations
Macys.com
San Francisco, CA
02.2016 - 09.2016
- Managing 24x7 Rapid response team supporting Web, Mobile, Digital-in-Store, Merchant application tools for Macys.com and Bloomingdales.com
- Provide support across all channels
- Managing teams located in San Francisco, New York, Hyderabad and Delhi India
Senior Manager, Production Support / Development
Macys.com
San Francisco, CA
01.2012 - 01.2016
- Managing all CSS BackEnd STARs application systems for Macys.com and Bloomingdales.com
- Managing 24/7 Support team through a “follow sun the model”
- Teams located in San Francisco, New York, Hyderabad and Delhi India
- Team is responsible in providing technical support (Tier1 – 3) to 1000+ internal/external users
- Collaborate with BSA/BA/SA and Development team to resolve complex technical/business issues
Senior Manager, Web Operations
Walmart.com / Global ECommerce
San Bruno, CA
01.2011 - 01.2012
- Company Overview: Walmart Global eCommerce is responsible for all eCommerce sites within the Walmart family worldwide including sites like walmart.com, groceries.asda.com, samsclub.com, walmart.ca and samsclub.cn
- Managed a global team of 100+ members
- Organization consist of SysAdmins, DBA, MiddleWare Platform, Domestic and International Site Operations, NOC
- Accountable for uptime and reliability of multi-billion dollar infrastructure supporting numerous websites and multiple eCommerce Teams around the world
- Drove accountability within team’s infra/support best practices scaling with site hyper-growth mission
- Evolved from a reactive organization to proactive development/support team effectively doing more with less
- Walmart Global eCommerce is responsible for all eCommerce sites within the Walmart family worldwide including sites like walmart.com, groceries.asda.com, samsclub.com, walmart.ca and samsclub.cn
Manager, Site Operations
Walmart.com
Brisbane, CA
01.2007 - 01.2011
- Designed and implemented scalable worldwide support organization from scratch to accommodate rapid growth
- Managed teams of up to 53 people including 7 NOC management globally
- Built site operation teams for UK, Canada, US, and Chinese ecommerce sites
- Established excellent relationships with engineering, business, and systems integration teams for more effective support services
- Consistently exceed SLA’s with customers, maintaining a better than 99.9% uptime
- Created leverage within the organization to minimize staffing requirements without increasing workload to current staff
- Implemented successful follow the sun model that ensures 24x7 coverage and true distributed site management
- Brought new ideas, technologies and processes to Walmart improving uptime and support processes of current and future systems and is a leader in ecommerce support for the company
- Worked with engineering and business to align current support organization to better support business requirements
Operations Engineer, Site Operations
Walmart.com
Brisbane, CA
01.2005 - 01.2007
Service Advisor
Sunnyvale Volkwagen
01.2005 - 06.2006
Internet systems engineer / Data Center Eng
Savvis Communication
Chicago, IL
01.2004 - 01.2005
ISE Engineering / Analyst
Exodus Communications
Santa Clara, CA
01.2001 - 01.2004
System Administrator
KT Computers – Stanford University
Palo Alto, CA
01.2001 - 01.2002
Sales and Marketing Executive
ASEAN Telecom
Union City, CA
01.1999 - 01.2000
Shift Supervisor
Flextronics International
Milpitas, CA
01.1997 - 01.2000
Education
Bachelor of Science - Business Administration And Management
De LaSalle University
Cavite, Philippines08-1997
Some College (No Degree) - Corporate Management - Walmart.com
Walton Institute of Management
Bentonville, ARCCNA - Computer Networking
Hello College
Fremont, CA11-2001
Some College (No Degree) - Real Estate License
Real Estate School
Fremont, CASkills
- Change Management
- Business performance management
- Warehousing functions
- Cross-functional team leadership
- Plan projects
- Problem-solving abilities
- Profit and Loss Management
- Customer Relations
- Troubleshooting and problem resolution
- Reporting and documenting
- Project Management
- Crisis Management
- Process Optimization
- Corporate Governance
- Data-driven decision-making
- Revenue Growth
- Team building
- Talent Acquisition
- Reporting management
- Conflict Resolution
- Vendor Management
- Collaborate cross-functionally
Accomplishments
- Directly involved with the build out, staffing and management of multiple 24/7/365 support organizations.
- Achieved integration of teams and service lines to streamline resources, realize efficiencies and cost savings.
- Successfully reduced expenses through staff management, increasing efficiencies through automation, while maintaining service delivery and meeting SLAs.
- Managed worldwide ecommerce operations organization worth over $4 billion in revenue.
- Built multiple 'follow the sun' operations support organizations with locations in India, China, East / Central and West coast of the United States.
Certification
- CCNA - Cisco Certified Network Associate
- Real Estate License
Languages
English
Professional
Tagalog
Native/ Bilingual
Spanish
Elementary
Timeline
Senior Manager, ECommerce-IT Engineering
Levis.com
10.2016 - 01.2018
Senior Manager, Digital Support – RRT Operations
Macys.com
02.2016 - 09.2016
Senior Manager, Production Support / Development
Macys.com
01.2012 - 01.2016
Senior Manager, Web Operations
Walmart.com / Global ECommerce
01.2011 - 01.2012
Manager, Site Operations
Walmart.com
01.2007 - 01.2011
Operations Engineer, Site Operations
Walmart.com
01.2005 - 01.2007
Service Advisor
Sunnyvale Volkwagen
01.2005 - 06.2006
Internet systems engineer / Data Center Eng
Savvis Communication
01.2004 - 01.2005
ISE Engineering / Analyst
Exodus Communications
01.2001 - 01.2004
System Administrator
KT Computers – Stanford University
01.2001 - 01.2002
Sales and Marketing Executive
ASEAN Telecom
01.1999 - 01.2000
Shift Supervisor
Flextronics International
01.1997 - 01.2000
Bachelor of Science - Business Administration And Management
De LaSalle University
Some College (No Degree) - Corporate Management - Walmart.com
Walton Institute of Management
CCNA - Computer Networking
Hello College
Some College (No Degree) - Real Estate License
Real Estate School
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