Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Giese

Appleton,WI

Summary

Adept at shipment scheduling and fostering customer loyalty, I leveraged strong organization and empathetic service to enhance satisfaction at Alta Resources. My background spans expedited freight delivery and resolving high-stress situations, contributing significantly to operational efficiency and repeat business.

Driven and organized professional with strong ability to coordinate multiple tasks and ensure timely completion. Possesses solid understanding of supply chain logistics and inventory management, along with proficiency in communication and task prioritization. Committed to optimizing workflow and enhancing operational efficiency.

Overview

15
15
years of professional experience

Work History

Freight Expediter

Self Employed Services
04.2017 - 09.2020

Drove Sprinter van to pick up expedited freight and then drive to Freights intended delivery location across the lower 48 states.

Professional Taxi Driver

Fox Valley Taxi
09.2014 - 04.2017
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Drove across all of the state of Wisconsin.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.

Customer Service Representative

Alta Resources
04.2009 - 07.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

West Corporation
10.2005 - 02.2009
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.

Education

Business Administration And Management

UW Oshkosh
Oshkosh
04-1990

Skills

  • Team member training
  • Strong organization
  • Order management
  • Issue resolution
  • Scheduling
  • Shipping and receiving
  • Shipment scheduling
  • Transportation management
  • Shipping logistics
  • Shipment documentation
  • Material disposition

Timeline

Freight Expediter

Self Employed Services
04.2017 - 09.2020

Professional Taxi Driver

Fox Valley Taxi
09.2014 - 04.2017

Customer Service Representative

Alta Resources
04.2009 - 07.2014

Customer Service Representative

West Corporation
10.2005 - 02.2009

Business Administration And Management

UW Oshkosh
Robert Giese