Robert Giese

Drove Sprinter van to pick up expedited freight and then drive to Freights intended delivery location across the lower 48 states.

• Improved customer satisfaction by providing timely and efficient transportation services.
• Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
• Assisted passengers with luggage and personal belongings, providing exceptional customer service.
• Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
• Drove across all of the state of Wisconsin.
• Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
• Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
• Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
• Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
• Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
• Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Documented and detailed calls and complaints using call center's CRM database.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
• Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Addressed customer account discrepancies and concerns.