Robert Giles
Alpha,OH
Summary
I am a fast learner in the field of maintenace, repair and teamwork. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Not only have I worked in maintenace and repair with machinery, but also have assissted in an unpaid capacity with my father's construction business.
Overview
23
23
years of professional experience
Work History
Field Technician
Kelley Connect
12.2019 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Kept detailed records of field measurements and data.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Calibrated new and existing equipment for optimal performance.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Shop Technician
CTX-Xerox
12.2005 - 12.2019
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Kept shop clean, organized and stocked with supplies.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Managed maintenance activities, supervised staff and inspected equipment.
Field Service Engineer
Hitachi America
01.2005 - 11.2006
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Checked safety practices and integrity of PPE.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Managed maintenance data records and tracked operating information for onsite reference.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Facilitated communication between office personnel, subcontractors and customers.
Field Service Engineer
Hitachi America
03.2000 - 01.2005
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Scheduled service calls according to customer location and urgency of need.
- Checked safety practices and integrity of PPE.
- Monitored work performance and quality to maintain standards.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Managed maintenance data records and tracked operating information for onsite reference.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
Mathmatics
San Jose State University
San Jose, CA06.1995
High School Diploma -
Santa Clara High School
Santa Clara, CA06.1986
Skills
- Reading Comprehension
- Pneumatic Systems
- Telephone Support
- Technician Assistance
- Lockout and Tagout Processes
- Equipment Maintenance
- Data Collection
- Technical Analysis
- Critical Thinking
- Electronics Repairs
- Construction/Repairs
Timeline
Field Technician
Kelley Connect
12.2019 - Current
Shop Technician
CTX-Xerox
12.2005 - 12.2019
Field Service Engineer
Hitachi America
01.2005 - 11.2006
Field Service Engineer
Hitachi America
03.2000 - 01.2005
Mathmatics
San Jose State University
High School Diploma -
Santa Clara High School