Robert Gilman
Pulaski,TN
Summary
Motivated individual, hardworking and passionate with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Pro Paint Sales Specialist
Behr Process Corporation
10.2016 - Current
- Built rapport with DIY and Pro customers and assessed needs to make product recommendations and upsell.
- Educated customers, Pros, and associates about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Warranty Service Manager
Arizona Painting Company
02.2009 - 10.2016
- Enhanced customer satisfaction by promptly addressing and resolving warranty issues.
- Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
- Developed training programs for new hires, improving overall efficiency in the department.
- Managed the warranty service team, effectively reducing turnaround time for claims processing.
- Certify 30 employees in OSHA regulations
Operations Manager
Moya Painting
03.2005 - 04.2009
- Supervised operations staff and 35 employees to stay compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05.2009
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
Hunting
Living in Arizona I took to the lakes and a trip to Lake Powell open up an opportunity to learn how to Jet Ski the stand up model. Love the outdoors While working with Moya Paint I became an avid hunter. Love hunting small and big game with my wife of 18 years.
Timeline
Pro Paint Sales Specialist
Behr Process Corporation
10.2016 - Current
Warranty Service Manager
Arizona Painting Company
02.2009 - 10.2016
Operations Manager
Moya Painting
03.2005 - 04.2009
Associate of Arts - Business Administration
University of Phoenix
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