ROBERT GLADLE
Blackwood,USA
Summary
Dynamic warehouse associate with proven expertise at Target Distribution, skilled in loading and unloading operations. Adept at complex problem-solving and maintaining workspace cleanliness. Recognized for implementing efficient shipping and receiving processes, enhancing productivity while ensuring safety protocols are followed. Strong communicator with a commitment to excellence in all tasks.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Target Distribution
Logan Twp., NJ
09.2023 - Current
- LWW – lead warehouse worker
- Inbound receiving
- Trained in Inbound and Outbound fulfillment center and warehouse
- Largest Target Warehouse in the US
Warehouse Associate
Amazon
West Deptford, NJ
03.2021 - 12.2023
- Performed maintenance before work shifts.
- Performed many tasks both inbound and outbound
- Pallet jack trained
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Packed flow singles and smalls
- Reported malfunctioning and damaged equipment to supervisors for repair
- Identified discrepancies between actual product received and purchase orders.
- Packaged and sealed products according to order size and specifications.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Added padding and cushions to packages to protect fragile merchandise.
- Implemented safety protocols for handling hazardous materials
Bartender
ICAC
Gloucester City, NJ
02.2018 - 03.2020
- Kept bar organized and clean during busy hours.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Assessed bar inventory and completed requisition sheets to restock supplies.
Poker Dealer
Parx Casino
Bensalem, PA
08.2014 - 02.2019
- Identified cheaters or other suspicious behavior and reported it to floor supervisors or security personnel as necessary.
- Assisted management in resolving disputes between players in an efficient manner.
- Inspected playing cards prior to each shift for signs of tampering or damage.
- Maintained friendly and professional demeanor while dealing poker games, providing excellent customer service to patrons.
- Ensured that all areas around the table were clean and orderly throughout shifts.
- Kept current on changes in gaming laws, regulations and policies affecting operations.
- Adhered strictly to safety protocols in order to protect both customers and staff.
- Developed proficiency in shuffling cards, accurately dealing hands, verifying wagers and collecting chips from the table.
- Educated new dealers on procedures for dealing various types of poker games.
- Dealt poker games professionally in accordance with established rules and regulations, ensuring fairness for all players.
Candy Maker Manager
Twisted Delights, LLC
Gloucester City, NJ
09.2013 - 05.2016
- Expertise in implementing quality assurance protocols designed to reduce waste while maintaining high standards of product safety.
- Excellent communication skills with the ability to collaborate effectively with other departments within the organization.
- Highly skilled in troubleshooting issues related to equipment, software, and processes related to grading and packing operations.
- Experienced in conducting regular audits of finished products prior to shipment to ensure accuracy against customer specifications.
- Strong organizational skills; able to prioritize tasks efficiently and meet tight deadlines consistently.
- Proven track record of successfully managing multiple projects simultaneously while meeting tight deadlines.
- Capable of working independently or collaboratively with cross-functional teams on special projects or initiatives.
- Developed and implemented efficient grading and packing procedures to ensure quality control.
- Adept at handling customer inquiries regarding shipping status or product defects quickly and professionally.
- Able to maintain accurate records for all incoming shipments and outgoing orders including product weight, size, color.
Poker Dual Rate Supervisor
Seminole Hard Rock Hotel And Casino
Hollywood, Florida
05.2004 - 07.2013
- Provided training and mentorship to new employees, ensuring they had the skills necessary to succeed in their roles.
- Maintained accurate records of employee attendance, performance reviews, shift changes, dealer coordinator.
- Utilized conflict resolution techniques to effectively mediate disputes between customers or staff members.
- Conducted daily audits of game activity logs to ensure accuracy and integrity of data collected.
- Collaborated with other departments such as Surveillance and Security to ensure seamless operation within the poker room.
- Demonstrated leadership abilities while managing a team of dealers, leading by example and maintaining high standards of customer service.
- Evaluated dealer performance and provided feedback on areas needing improvement.
- Tracked expenses associated with running promotions and tournaments hosted by the poker room and reported findings accordingly.
- Oversaw the maintenance of tables and equipment used in the poker room.
- Performed regular inspections of card shuffling machines and other equipment utilized by dealers during game play.
- Resolved customer complaints in a timely manner while providing exceptional customer service.
- Ensured compliance with all gaming regulations and policies, including monitoring chip counts, tracking table limits, and verifying identification documents.
Bartender
Kelly's Pub
Hollywood, Florida
04.2008 - 04.2010
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Kept bar organized and clean during busy hours.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Crafted specialty cocktails according to customer specifications.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Assisted in developing weekly drink specials that promoted sales growth.
- Developed strong working relationships with customers and staff.
- Trained and mentored new team members in proper bar operations.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
General Manager
Super Liquors
Baltimore, Maryland
07.2001 - 05.2004
- Built and maintained relationships with vendors and suppliers.
- Monitored store performance and identified opportunities for improvement.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Created policies, procedures and guidelines for staff members' daily operations.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Provided coaching and mentoring support for employees at all levels of the organization.
Managing Partner
The Melting Pot
Towson, Maryland
01.1996 - 07.2001
- Formulated policies and procedures to ensure compliance with local, state and federal regulations.
- Oversaw daily workflow processes ensuring accuracy of data entry into internal systems.
- Implemented effective conflict resolution strategies among team members during difficult situations.
- Built strategic partnerships with vendors for product sourcing and pricing optimization initiatives.
- Provided timely feedback on employee performance evaluations which motivated high engagement levels.
- Introduced and helped develop Hazardous Analysis Critical Control Points (HACCP) today it is know as food safety.
- In charge of all alcohol and beverage ordering.
- Wrote one of Wine Spectator's top 2500 short list for wines.
- In charge hiring, firing and scheduling of staff.
Education
Craft Knowledge In Wine -
National Distributing School Of Wine
Washington, D.C., California10.2002
Certification In Card Dealing -
CCI
Atlantic City07.1994
Political Science -
Gloucester County Community College
Sewell, NJSkills
- Loading and Unloading
- Wrapping and Boxing
- Operations Support
- Pallet Jack Operation
- Warehouse Operations
- Shipping and Receiving
- Lifting and Sorting
- Complex Problem-Solving
Certification
- Gaming License, Florida
- Gaming License, Pennsylvania
References
- Jami Steffen, Warehouse Associate Friend, (609) 501-1870, jam_eye@msn.com
- Wayne Coons, Retired Mechanic Friend, (856) 535-7153, waynecoons54@yahoo.com
- Al Deaton, Automotive Supervisor Friend, (609) 828-2327, bigalby@comcast.net
Volunteer Experience
Operator, 11/93, 01/97, Operation Philadelphia Outreach, Philadelphia, PA, Friends and I that grew up together decided we needed to do something to help the homeless in Philadelphia. We devised a plan and with the help (of then Kennedy Health System) we placed collection boxes in each of the hospital facilities and corporate building collecting slightly used clothes, blankets and coats. We made food and took cases of water and distributed throughout center city and Liberty park. It only lasted a few years because jobs took us to other states but it was a well organized effort that even made the Courier Post one year.
Timeline
Warehouse Associate
Target Distribution
09.2023 - Current
Warehouse Associate
Amazon
03.2021 - 12.2023
Bartender
ICAC
02.2018 - 03.2020
Poker Dealer
Parx Casino
08.2014 - 02.2019
Candy Maker Manager
Twisted Delights, LLC
09.2013 - 05.2016
Bartender
Kelly's Pub
04.2008 - 04.2010
Poker Dual Rate Supervisor
Seminole Hard Rock Hotel And Casino
05.2004 - 07.2013
General Manager
Super Liquors
07.2001 - 05.2004
Managing Partner
The Melting Pot
01.1996 - 07.2001
Craft Knowledge In Wine -
National Distributing School Of Wine
Certification In Card Dealing -
CCI
Political Science -
Gloucester County Community College