Robert Glass
Narrowsburg,NY
Summary
Adept at enhancing facility safety and inmate supervision, my tenure at New York State Department of Corrections showcases a strong proficiency in security procedures and crisis management. Leveraging verbal communication and emergency response skills, I significantly reduced inmate altercations, contributing to a secure and rehabilitative environment. In my time spent working in the Behavioral Health Unit and Mental Health Unit I learned how to use my verbal communication skills to better understand incarcerated individuals concerns and possible needs as well as being able to de-escalate adverse situations stemming from mental health crises.
Overview
20
20
years of professional experience
Work History
Corrections Officer
New York State Department Of Corrections
05.2007 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Interviewed inmates to obtain information and assess needs.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Investigated and responded to incidents of inmate misconduct.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Provided assistance and guidance to inmates regarding daily activities.
- Worked in the Behavioral Health Unit from approximately 2007-2012, dealing with individuals with various Mental Health Diagnoses
- Swapped in the Mental Health Unit from approximately 2020-current working with individuals with various Mental Health Diagnoses.
United States Marine
United States Marine Corps Reserve
01.2005 - 10.2008
- Led successful missions by implementing strategic planning and effective teamwork.
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Took part in joint exercises as both an 0311(rifleman) and 0331(machine gunner). Working as a team to coordinate objectives with other units.
- Interacted with the public as a part of the USMC reserve toys for tots program.
Education
Secondary Education in Social Studies
Buffalo State College
Buffalo, NYHigh School Diploma -
Williamsville North High School
Williamsville, NY06.2003
Skills
- Verbal Communication
- Security Procedures
- Emergency Response
- Inmate Supervision
- De-Escalation Techniques
- Surveillance
- Crisis Management
- File and record maintenance
- Assertiveness
- Discretion and Confidentiality
- Mental health awareness
- Observation
- Facility Security
- First Aid Training
- Correctional facility procedures
- Safety and security enforcement
- Search and seizure procedures
- Safety
- Inmate monitoring
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
Timeline
Corrections Officer
New York State Department Of Corrections
05.2007 - Current
United States Marine
United States Marine Corps Reserve
01.2005 - 10.2008
Secondary Education in Social Studies
Buffalo State College
High School Diploma -
Williamsville North High School
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