Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Glatt

Temecula

Summary

Results-driven Account Relationship Manager known for productivity and efficiency in task completion. Possess specialized skills in client retention, strategic planning, and negotiation, ensuring successful client partnerships. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to foster strong relationships and meet diverse client needs.

Top Sales Performer and achieved annual sales quota of 120% and above to plan 11 times in the last 13 years.

Overview

15
15
years of professional experience

Work History

Account Relationship Manager

WorkForce Software LLC
Temecula, CA
06.2011 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with vendors or suppliers related to accounts management.
  • Analyzed customer data and developed strategies to increase revenue growth.
  • Collaborated with cross-functional teams including marketing, sales, operations.
  • Conducted regular meetings with clients to review progress and discuss future goals.
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Established strong relationships with clients through regular, personalized communication.
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Regional Customer Service Manager

Aramark
Santa Ana, CA
03.2009 - 06.2011
  • Developed and implemented processes to improve customer service.
  • Provided guidance and direction on customer service policies, procedures, and best practices.
  • Provided coaching and mentoring support for junior staff members when needed.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Implemented proactive measures to prevent potential issues from escalating into larger problems.
  • Collaborated with other departments such as marketing or IT to ensure seamless integration of systems or processes.
  • Managed a team of customer service representatives across multiple locations in the region.

Education

Bachelor of Science - Organizational Behavior

San Diego State University
San Diego, CA
06-1987

Skills

  • Client Engagement
  • Account Management
  • Sales Reporting
  • Relationship Management
  • Consultative Selling
  • Strategic Planning
  • Sales proficiency
  • Value Selling
  • Excellent Communication

Accomplishments

  • Top Sales Performer and President Club winner for the last 11 years.

Timeline

Account Relationship Manager

WorkForce Software LLC
06.2011 - Current

Regional Customer Service Manager

Aramark
03.2009 - 06.2011

Bachelor of Science - Organizational Behavior

San Diego State University

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Robert Glatt