Suleyma Suarez
Sunland,CA
Summary
Customer service professional with a caregiving background and over five years of experience in fast-paced environments. Skilled in delivering high-quality service, handling customer inquiries, and maintaining smooth operations. Bilingual, quick learner, and adept at multitasking. Seeking a customer service role that offers growth and advancement opportunities to contribute to team success and enhance the customer experience. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability. Swift capacity to learn and apply new skills in an ever-changing industry. Committed to driving team success and contributing to organizational growth.
Overview
12
12
years of professional experience
Work History
Caregiver
Private Client
12.2020 - 10.2024
- Provided comprehensive care to an individual with schizophrenia, ensuring daily routines were followed and medications were administered correctly
- Prepared nutritious meals, tailored to dietary needs, and encouraged healthy eating habits
- Assisted with personal care, including bathing, dressing, grooming, and mobility support, promoting independence and well-being
- Managed medical appointments and transportation, coordinating doctor visits and ensuring proper follow-up on medical instructions
- Supported mental health through companionship and structured outings, including walks, shopping trips, and social activities, improving overall quality of life
- Maintained a clean, safe living environment, ensuring safety protocols were followed at all times
- Provided emotional support and crisis intervention as needed, managing behavioral challenges with patience and empathy.
Cashier
McDonald’s
03.2017 - 12.2020
- Delivered excellent customer service by efficiently taking and processing orders while maintaining a welcoming and positive atmosphere
- Ensured all food handling areas were kept clean and sanitized according to health and safety regulations
- Prepared and packed food orders quickly during high-volume periods, contributing to customer satisfaction and smooth operations.
Cashier
KFC
01.2013 - 05.2017
- Provided friendly and prompt service, accurately taking orders and processing payments in a high-paced environment
- Maintained well-stocked workstations and clean food prep areas, ensuring the restaurant ran smoothly during peak hours
- Demonstrated a strong work ethic by consistently clocking in with a positive attitude and supporting team operations wherever needed.
Education
General Studies & Sociology -
Los Angeles Mission College
08.2020
Skills
- Effective time management and multitasking
- Extensive experience in cash management, including handling payments, balancing registers, and maintaining accuracy
- Conflict resolution and de-escalation techniques
- Rapidly acquires in-depth knowledge of products and services
- Adaptable to fast-paced and changing environments
- Proficient with CRM and POS systems
Additional Skills and Certifications
- Bilingual (English & Spanish)
- Strong multitasking and organizational abilities
- Experience in caregiving for individuals with mental health needs
- Excellent customer service skills
- Food Handler Certification
- Restaurant operations and team collaboration
- Quick to adapt and learn new skills
- Strong attention to detail and ability to follow instructions
Timeline
Caregiver
Private Client
12.2020 - 10.2024
Cashier
McDonald’s
03.2017 - 12.2020
Cashier
KFC
01.2013 - 05.2017
General Studies & Sociology -
Los Angeles Mission College
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