PROFESSIONAL SUMMARRY Efficient manager, with 15+ years in management experience with a strong focus on team development, over 20 years in sales and 9 years of tax preparation.
Overview
26
26
years of professional experience
1
1
Certification
1
1
Language
Work History
Supervisor
Broad-Path
09.2019 - Current
Facilitate training and development for new agents.
Lead planning and achievement of goals and objectives consistent with agency mission and philosophy.
Maintain team efficiency and strong workflows using strong leadership talents and problem-solving skills.
Track and prepare reports to present to leadership.
Maintain compliance with company policies, objectives and communication goals.
Ensure compliance with Client and HIPAA regulations
Business Owner, Financial Coach
IRS
Austin, Texas
11.2013 - Current
Provide services as an independent life agent of Primerica to provide financial solutions for
clients
Provide tax preparation services to individuals and small business owners in compliance with, e-file services
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
Consult tax law handbooks or bulletins to determine procedures for preparation
Credentialed Tax Expert
Intuit
12.2020 - 07.2022
Prepare complex individual and small business, federal and state tax returns
Provided thorough analysis of client tax situation to improve current and future tax outcome
Prepared/Assisted with filing individual, partnership and small business tax returns.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
Prepared tax returns for clients in various industries according to government regulations and requirements.
Prepared US, multistate and international tax returns for business clients.
Shop Manager
First Cash
Austin, Texas
08.2004 - 03.2017
Improved customer service by building rapport that resulted in new customer business through
account management in person/phone communication
Meeting and exceeding goals with as much as 200% increase in sales
Reduced inventory shortages by 100% through effective implementation of daily collateral loan
audits, weekly inventory audits and monthly complete audits to sustain gains
Reduced cost by effectively following procedures aligned with company policy to meet state
regulations and avoid internal or external fines, down to $0 after 6 months
Implemented short-term and long-term business plans through effective interpretation of reports
to forecast deficiencies/increase opportunities for growth
Volunteer
Education
B.A - Business
Concordia University of Austin
Skills
Microsoft Officeundefined
Certification
EA - Enrolled Agent
Timeline
Credentialed Tax Expert
Intuit
12.2020 - 07.2022
Supervisor
Broad-Path
09.2019 - Current
Business Owner, Financial Coach
IRS
11.2013 - Current
Shop Manager
First Cash
08.2004 - 03.2017
B.A - Business
Concordia University of Austin
EA - Enrolled Agent
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