Robert Gomez
El Cajon,CA
Summary
Dynamic leader with extensive experience in managing diverse teams within the Assessment Services Division. Effectively developed and implemented new tax systems while enhancing workflow processes, resulting in improved operational efficiency. Recognized for public speaking and mentoring abilities, fostering a collaborative environment.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Division Chief I
San Diego ARCC
San Diego, USA
07.2021 - Current
- At the senior level, managed the Assessment Services Division of 11 multi-functional units comprised of 65-70 staff, which included Change in Ownership (CIO), Exemptions, Exclusions, Public Information, and specialties.
- Led the CIO Appeals Team to prepare the County's position on assessment appeals filed by taxpayers or agents.
- Acted as Chief Deputy Assessor, leading special projects with Executive Team to enhance operational effectiveness.
- Collaborated with Taxpayer Advocate branch to address public inquiries and resolve complex casework, improving taxpayer satisfaction.
- Delivered offsite presentations on change in ownership, tax-savings programs, Proposition 19, and property tax exemptions to Title Companies, Real Estate Sales Representatives, Attorneys, and Fiduciaries, enhancing understanding of tax policies.
- Considered the expert subject matter expert in the field at the office and recognized across California as being elected President of the California Assessors' Administrative Services Association (CAASA). This association is an affiliate of the California Assessors' Association (CAA), whose members are comprised of administrators who make change in ownership and exemption decisions statewide.
Manager
San Diego ARCC
San Diego, USA
11.2015 - 07.2021
- Managed Assessment Services Division of 11 multi-functional units with 65-70 staff, overseeing Change in Ownership (CIO), Exemptions, Exclusions, Assessment Appeals for CIO, Public Information, and specialties like Management Support and Roll Control/Data Entry.
- Acted as subject matter expert in developing integrated tax system with Thomson Reuters and Peraton, ensuring alignment with organizational needs.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team schedules to optimize workflow and resource allocation.
- Developed training programs to enhance employee skills and performance.
Managing Assessment Technician
Orange County Assessor
Santa Ana, USA
02.2010 - 11.2015
- This was the beginning of my managerial career with an Assessor's Office.
- Oversaw Identification Division, Exemption Division, Mapping Division, and support services in Business and Realty, coordinating efforts across 100+ staff and managing lateral assessment technicians.
- Managed deed processing division, overseeing document screening and change in ownership report processing to ensure accuracy and compliance.
- Managed a staffing count of 30-35 employees.
- Served as the subject matter expert in the development process of ATS II, the new tax system that went live in August 2011.
- Filled in for a vacancy left by my former manager (equivalent to a Chief Deputy) from 2014-2015 for a period of 7 months.
- This all consisted of 100+ staff and lateral Managing Assessment Technicians.
- Engaged with senior management as de facto executive, acquiring knowledge in budget and human resources processes while enhancing leadership capabilities.
Office Assistant to Senior Assessment Technician
Orange County Assessor
Santa Ana, USA
02.1999 - 02.2010
- Acquired comprehensive knowledge of processes, revenue and taxation codes, property tax rules, and case law related to Homeowner Exemptions, Disabled Veterans Exemptions, and Institutional Exemptions while providing extensive public service through phone calls, counter inquiries, and email/fax communications.
- Initiated and reviewed roll corrections and escape assessments to ensure accurate tax records and compliance.
- Trained co-workers on deed and exemption processing while consistently working overtime to meet deadlines.
- I performed onsite field inspections for the Business Canvas and for Institutional Exemptions.
Education
High School Diploma -
Canyon High School
Anaheim Hills06-1993
Skills
- Assessment appeals strategy
- Change in ownership
- Property tax exemptions
- Tax policy analysis
- Stakeholder presentations
- Staff management
- Case management
- Problem solving
- Effective communication
- Customer advocacy
Personal Information
With 27+ years in the local property taxation field, I helped several hundreds of taxpayers avoid needless property tax reassessments or informing them of property tax exemptions available to them by providing them with my knowledge of the California Revenue and Taxation Code.
Certification
- Lean Six Sigma Yellow Belt Certification - Process Improvement
Accomplishments
- Received the 2026 inaugural Taxpayer Advocate award from the San Diego County Assessor's Office for my involvement in the Navigation of Loss Program and for innovating new ideas to assist our constituencies when the law is ambiguous.
Timeline
Division Chief I
San Diego ARCC
07.2021 - Current
Manager
San Diego ARCC
11.2015 - 07.2021
Managing Assessment Technician
Orange County Assessor
02.2010 - 11.2015
Office Assistant to Senior Assessment Technician
Orange County Assessor
02.1999 - 02.2010
High School Diploma -
Canyon High School