Robert Gonzales Jr
Marcos's Pizza
Waco
32
years of professional experience
Versatile professional with deep experience in aviation maintenance, delivery operations, and customer service. Strong in safety compliance, route planning, and conflict resolution. Committed to dependable performance, clear communication, and organized work practices.
Work History
Pizza Delivery Driver
2 Years 8 Months- Delivered food orders promptly using optimized routes and GPS navigation.
- Verified order accuracy before departure to reduce customer complaints.
- Provided courteous customer service during deliveries and store interactions.
- Collected payments and balanced cash transactions with attention to detail.
Call Center Manager
3 Years 7 Months- Led call center operations, aligning service delivery with veterans' needs and departmental performance standards.
- Monitored call metrics and quality reviews, identifying gaps and directing corrective actions for better resolution rates.
- Coached representatives on de-escalation, call handling, and policy compliance to improve service quality.
- Supervised staff scheduling, workload distribution, and attendance to maintain consistent coverage across inbound call queues.
Aviation Maintenance Manager
3 Years 10 Months- Directed aircraft maintenance operations to ensure airworthiness, safety, and mission readiness.
- Coordinated maintenance schedules, work orders, and inspections across flightline and hangar teams.
- Monitored compliance with FAA regulations, technical directives, and company maintenance procedures.
- Led troubleshooting efforts to resolve complex avionics, hydraulic, and mechanical discrepancies.
Aviation Structural Mechanic Lead
2 Years 5 Months- Mentored junior mechanics on repair procedures, tool use, and aircraft maintenance best practices.
- Coordinated workflow with maintenance teams to complete structural tasks efficiently and support mission readiness.
- Increased team productivity by providing expert guidance and training to junior aviation mechanics.
- Reviewed blueprints, shop drawings, and work packages to verify installation details before execution.
- Enforced safe work practices, hazard controls, and permit requirements across active job sites.
- Mentored crew members on structural methods, tools, and standards to improve performance and consistency.
- Reduced material waste through efficient planning and procurement processes.
- Managed budgets, keeping projects within financial constraints while maintaining a focus on quality output.
Aviation Structural Mechanic
3 Years 6 Months- Removed, installed, and replaced structural parts, fasteners, and hardware on fixed-wing aircraft.
- Repaired sheet metal components, skins, and assemblies to maintain airworthiness standards.
- Aligned structural components and verified fit, form, and function during maintenance actions.
- Inspected aircraft structures for cracks, corrosion, and damage using technical manuals and blueprints.
- Fabricated sheet metal components for aircraft skin, working with highly sensitive materials requiring special manufacturing treatments, coatings and installation processes.
Aviation Structural Mechanic AM3
9 Years 9 Months- Inspected aircraft structural components for corrosion, cracks, and damage using Navy maintenance standards.
- Repaired sheet metal assemblies, access panels, and flight surfaces to restore airworthiness.
- Mentored junior mechanics on safety procedures, inspection standards, and repair techniques.
- Documented maintenance actions accurately in aircraft records to support mission readiness and compliance.
- Conducted detailed assessments of damage caused during flight operations or due to environmental factors; recommended appropriate corrective actions based on findings.
Education
High School Diploma
MBA - Business Management
Associate of Arts - Business Administration
Skills
Route optimization
Route planning
Recall techniques
Money handling
Transaction handling
Customer service
Safety compliance
Memory skills
Timeline
Pizza Delivery Driver
Marcos's Pizza
02.2024 - CurrentRead More
Call Center Manager
Department of Veterans Affairs
10.2014 - 05.2018Read More
Aviation Maintenance Manager
L-3 Communication
06.2010 - 04.2014Read More
Aviation Structural Mechanic Lead
L-3 Technologies
01.2008 - 06.2010Read More
Aviation Structural Mechanic
L-3 Technologies
07.2004 - 01.2008Read More
Aviation Structural Mechanic AM3
US Navy
09.1994 - 06.2004Read More
Tarleton State University
MBA from Business Management
Read More
Midway High School
High School Diploma
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McLennan Community College
Associate of Arts from Business Administration
Read More