Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
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ROBERT GONZALEZ

ROBERT GONZALEZ

North Miami Beach,FL

Summary

With over ten years of Remote Support engineering experience, I have the skills and knowledge to Repair and Troubleshoot various Computer systems. My values of safety and precision help me create quality ways to fix these systems for all my customers. My skills have allowed me to help over 1000 customers with their Computer engineering needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Remote Support Engineer

EmconIT
Brick Township
02.2019 - Current
  • Diagnosed system problems and identified appropriate solutions
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications
  • Installed, configured, and maintained hardware systems and peripherals
  • Performed diagnostic tests on hardware components to identify malfunctions or faults
  • Resolved complex technical problems under tight deadlines.

Network Engineer

UM - University of Miami
Miami, Florida
  • Resolved escalated customer support tickets related to networking issues in a timely manner.
  • Troubleshot LAN and WAN connectivity issues by analyzing packet captures with Wireshark.
  • Troubleshot and resolved simple or complex issues utilizing reference materials.
  • Secured network systems by establishing and enforcing policies and defining and monitoring access.

Education

Computer Network Support Specialist -

CBT - College of Business & Technology

High School Diploma -

Miami Dade College

Skills

  • Hardware Support Specialist
  • Dell Severs Expert
  • Sun Servers Expert
  • Oracle Servers Expert
  • Cisco Servers
  • Super Micro Servers
  • IBM Servers
  • HPE Servers
  • NetApp Storage
  • EMC Storage
  • Cisco Network Devices
  • Wailing to learn just about anything

Certification

  • COMPTIA A+
  • COMPTIA N+
  • COMPTIA S+

Personal Information

Title: REMOTE SUPPORT ENGINEER

References

  • Christopher Adams, Chief Executive Officer (CEO), (305) 340-9648, christopher.adams@emconit.com
  • Joseph Firetto, Chief Operating Officer (COO), (732) 619-7132, joseph.firetto@emconit.com

Timeline

Remote Support Engineer

EmconIT
02.2019 - Current

Network Engineer

UM - University of Miami

Computer Network Support Specialist -

CBT - College of Business & Technology

High School Diploma -

Miami Dade College

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ROBERT GONZALEZ