ROBERT GONZALEZ

• Updated website content regularly according to current trends within target markets.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Established strong relationships with vendors to ensure quality products at competitive prices.
• Identified and recruited staff members, including managers and sales personnel.
• Developed business plan to secure financial backing from investors.
• Negotiated contracts with vendors for supplies and services.
• Implemented campaigns and promotions to help with developing goods and services.
• Set pricing structures according to market analytics and emerging trends.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Mitigated business risks by working closely with staff members and assessing performance.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Implemented successful business strategies to increase revenue and target new markets.
• Scheduled maintenance activities for equipment used by the business.
• Formed and sustained strategic relationships with clients.
• Structured HR consulting services to support clients during organizational developments and changes.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Delegated work to staff, setting priorities and goals.
• Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
• Established marketing strategies, such as social media campaigns, to promote the business.
• Resolved issues quickly through meticulous research and quick decision-making.
• Created a customer service policy to ensure customers were satisfied with products or services.
• Improved company's quality and productivity by streamlining systems and processes.
• Investigated new technologies that could improve efficiency within the organization.
• Monitored cash flow to ensure proper budgeting of resources.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Prepared staff work schedules and assigned team members to specific duties.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Determined pricing for products or services based on costs and competition.
• Mentored and trained new hires on sales techniques and customer service procedures.
• Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
• Conducted market research to identify new opportunities for growth.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Kept records for production, inventory, income, and expenses.
• Conducted competitive analysis to inform strategic planning and positioning.
• Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
• Managed inventory levels to meet customer demand while minimizing costs.
• Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
• Participated in trade shows, conventions, and other events related to industry promotion.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Kept up-to-date on regulatory changes affecting business operations.
• Analyzed financial statements and trends to manage cash flow and make business decisions.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Oversaw daily operations of the business and provided guidance when needed.
• Monitored progress by establishing plans, budgets and measuring results.
• Resolved conflicts between employees or customers in a timely manner.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Conducted regular meetings with employees to review progress towards company goals.
• Ensured compliance with all local laws and regulations related to the business operations.
• Interviewed, trained and supervised employees.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated a variety of machinery and tools safely and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked with cross-functional teams to achieve goals.
• Operated equipment and machinery according to safety guidelines.
• Utilized various software and tools to streamline processes and optimize performance.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Recognized by management for providing exceptional customer service.
• Worked effectively in team environments to make the workplace more productive.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Conducted testing of software and systems to ensure quality and reliability.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.

Protect and secure buildings and personnel. Patrol open parking lots, crowd control, and general security of private property.

• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Investigated all reported incidents of theft or vandalism on premises.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Verified photo IDs and tickets to allow guests passage.
• Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
• Responded to alarms and conducted investigations as required.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Coordinated with law enforcement and emergency responders during incidents and emergencies.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Adhered to post orders while maintaining a visible presence around the property.
• Performed first aid and CPR when necessary during emergency situations.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

• Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
• Ensured deliveries were on time by following designated routes and adhering to traffic laws.
• Maintained ongoing communications with operations center personnel to keep teammates informed.
• Managed unexpected emergencies and route changes with calm and professionalism.
• Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
• Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
• Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
• Planned efficient routes and adjusted strategies based on current weather and traffic information.
• Followed appropriate safety procedures for transporting hazardous materials when applicable.
• Recorded expenses and maintained receipts.
• Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
• Prepared detailed reports outlining trip, vehicle and passenger details.
• Stayed informed regarding changes in transportation laws and regulations that could affect operations.
• Conducted daily DOT pre-trip inspections according to set checklist.
• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Managed personal driving time according to Hours of Service regulations.
• Obtained signatures needed to complete and process paperwork.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
• Reported all accidents or violations to management immediately upon occurrence.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Followed regular schedule of pickups for individual customers and groups.
• Performed regular inspections and completed vehicle repairs.
• Complied with DOT requirements for background checks prior to operating a CMV.
• Maintained safe driving habits to protect property and general public on roadways.
• Transported goods to and from specified destinations in accordance with delivery schedules.
• Fulfilled back haul orders and spotted trailers in loading yard.
• Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
• Reacted decisively and quickly to protect spoilage.
• Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
• Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.`
• Observed driving regulations and safety procedures, maintaining excellent safe driving record.
• Communicated with dispatchers regarding pickup and delivery times.

• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Investigated all reported incidents of theft or vandalism on premises.
• Monitored CCTV systems to ensure safety and security of premises.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Verified photo IDs and tickets to allow guests passage.
• Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
• Responded to alarms and conducted investigations as required.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Coordinated with law enforcement and emergency responders during incidents and emergencies.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Adhered to post orders while maintaining a visible presence around the property.
• Performed first aid and CPR when necessary during emergency situations.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Completed incident reports to record security or loss prevention incidents.
• Guarded restricted areas to prevent unauthorized entry.
• Confirmed visitor identification prior to granting entry into the building.
• Observed patrons and customers to quickly address security situations.
• Assisted in the development and implementation of security policies and procedures.
• Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
• Assisted with crowd control during large events held at the facility.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Inspected fire extinguishers to ensure they were properly charged and operational.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Maintained high levels of alertness throughout shifts.
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Identified suspicious activity to determine appropriate response.
• Maintained accurate logs of all security related activities.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Checked for safety hazards and took corrective action when necessary.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Provided escorts for visitors as needed throughout the facility.
• Searched bags manually to identify prohibited items and contraband.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Performed routine maintenance on vehicles including oil changes and tire rotations.
• Tested and troubleshot systems to alleviate potential issues.
• Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
• Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
• Notified supervisors of faulty operations and defective materials to improve production.
• Wired equipment while following safe electrical procedures to eliminate risk.
• Trained team members in proper installation methods to meet project quality and efficiency standards.
• Installed new appliances, wiring and machinery in homes with defective equipment.
• Verified installation site health and reported blockages and structural issues according to standardized protocols.
• Submitted detailed service order ticket upon job completion.
• Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
• Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
• Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
• Routinely inspected equipment for preventive and emergency maintenance needs.
• Reviewed schedules and work orders to determine supplies and materials for assignments.
• Enhanced product functionality through careful calibration and adjustments during installation.
• Inspected materials and equipment regularly to check for potential hazards and machine defects.
• Followed building standards and codes during unit installations.
• Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
• Managed a team of installers by providing guidance on tasks completion status, deadlines.
• Installed, configured, and maintained network equipment such as routers and switches.
• Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
• Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
• Removed systems and fixtures to prepare for replacements.
• Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
• Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
• Completed scheduled appointments on time to drive quality service.
• Ensured that all cabling was properly connected in accordance with industry standards.
• Maintained inventory of supplies, materials and tools to complete work on job sites.
• Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
• Installed new components or replaced defective parts to restore functionality.

• Interviewed and hired security personnel with strong skill sets and expertise.
• Managed access control systems to secure premises and sensitive areas.
• Led and directed investigations of accidents, thefts and property loss on premises.
• Investigated security breaches and took appropriate measures to minimize damage.
• Developed and implemented security policies and procedures to enhance safety measures.
• Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
• Recorded required data for incident reports and files.
• Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
• Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
• Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
• Worked closely with local law enforcement to coordinate security operations and investigations.
• Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
• Analyzed security bulletins, gathering information on software vulnerabilities and patches.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.
• Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
• Facilitated communication between security team and other departments for a cohesive environment.
• Conducted site reviews and security audits and made recommendations to management based on findings.
• Provided security team leadership and contributed to on-call duties.
• Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
• Inspected posts and met with subordinates to outline tasks and responsibilities.
• Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
• Administered first aid and emergency support as needed during incidents.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
• Monitored security operations to ensure compliance with established procedures and standards.
• Interacted regularly with other departments within the organization to promote collaboration between teams.
• Performed regular risk assessments to identify vulnerabilities and recommend improvements.
• Evaluated performance of security staff and provided constructive feedback.
• Monitored CCTV systems to ensure comprehensive surveillance of the facility.
• Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
• Liaised with management to communicate security concerns and provide updates.
• Developed emergency evacuation plans and conducted drills to ensure preparedness.
• Coordinated security efforts for special events and high-profile visits.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.
• Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
• Reviewed incident reports submitted by subordinates for accuracy and completeness.
• Managed staff schedules for shifts and events to minimize overtime costs.
• Held routine and surprise drills to keep help security team members practice response plans.
• Developed and implemented preventative measures against accidents, thefts and other risks.
• Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
• Led training sessions for security staff on best practices and emergency response protocols.
• Implemented new security protocols to prohibit trespassing and increase safety.
• Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
• Collaborated with stakeholders to develop business continuity and disaster recovery plans.
• Conducted investigations into security breaches and prepared detailed reports.
• Monitored and authorized employee and guest access to guard against theft.
• Managed budget for security operations, ensuring effective allocation of resources.
• Upheld strict confidentiality regarding sensitive information and security measures.
• Coordinated with law enforcement and emergency responders during security incidents.
• Conducted regular security patrols to identify and mitigate potential threats.
• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Led security team and contributed to on-call shifts.
• Periodically reviewed existing policies and procedures and made recommendations to improve security.
• Developed and updated policies to keep employees safe from violence and harassment in workplace.
• Supervised property entrances and exits and monitored employee safety.
• Maintained accurate records of security incidents and responses for compliance purposes.
• Managed security staff schedules for shifts, minimizing overtime costs.
• Assessed company security risks and developed actionable solutions to be presented to management.
• Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
• Developed and implemented training procedures for newly hired personnel.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Created and rolled out budget for security department.
• Managed scheduling and deployment of security personnel across various shifts.

• Restocked shelves as needed to ensure sufficient inventory levels.
• Prepared merchandise for purchase or rental.
• Cleaned shelves, counters and tables to maintain organized store.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Handled customer complaints in a professional manner.
• Assessed customer needs to provide assistance and information on product features.
• Handled returns and exchanges according to company policies.
• Recommended, selected and located merchandise based on customer desires.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Upsold additional items based on customer interests and needs.
• Processed transactions using a point-of-sale system.
• Engaged customers in friendly, professional dialogue to determine needs.
• Collected payments and provided accurate change.
• Tracked sales performance metrics to identify trends in market place.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of store environment including floors, windows, displays.
• Used technology resources to assist customers in locating and selecting items.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Maintained records related to sales for store management.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Conducted product demonstrations to highlight features and benefits.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Answered store and merchandise questions and led customers to wanted items.
• Maintained up-to-date knowledge of store merchandise and policies.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered customer inquiries regarding product features, pricing, and availability.
• Provided accurate information about products, prices and services.
• Bagged or packaged purchases and wrapped gifts.
• Computed purchases and received and processed cash or credit payment.
• Greeted customers to determine wants or needs.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Worked with fellow sales team members to achieve group targets.
• Developed promotional strategies to increase sales volume.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Organized stockroom shelves according to size, color or style.
• Received and displayed product shipments on store retail shelves upon delivery.
• Assisted customers with product selection, sizing and styling.
• Answered incoming telephone calls to provide store, products and services information.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Placed special orders or called other stores to find desired items.
• Described merchandise and explained use, operation and care.
• Ticketed, arranged and displayed merchandise to promote sales.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Organized store by returning merchandise to proper areas and restocked displays.
• Developed trusting relationships with customers by making personal connections.
• Attended weekly team meetings to review performance goals and objectives.
• Processed credit card transactions quickly and securely.
• Utilized various software and tools to streamline processes and optimize performance.