ROBERT GONZALEZ
Hialeah,FL
Summary
Dedicated Concierge with experience in luxury residential communities, committed to providing top-tier customer service and ensuring a welcoming environment for residents and guests. Skilled in front desk operations, security coordination, and enhancing the overall living experience through excellent service and organization.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Concierge
Luxury Residential Community
01.2021 - Current
- Delivered top-tier customer service, welcoming and assisting residents and guests
- Managed front desk operations, including visitor check-ins and security protocols
- Coordinated maintenance and housekeeping requests to ensure prompt service
- Assisted residents with reservations, transportation, and event planning
- Handled package deliveries and vendor appointments while maintaining service logs
- Addressed resident concerns professionally, ensuring satisfaction and swift issue resolution
- Maintained a polished and welcoming atmosphere in the lobby
Maintenance Supervisor
KW Property Management
01.2019 - 01.2020
- Supervised maintenance staff, delegating tasks and ensuring optimal performance
- Diagnosed and repaired equipment issues, conducting preventive maintenance
- Maintained cleanliness and safety across the property, responding to emergency requests
- Managed work orders and coordinated with vendors for repairs and supplies
Corporate Security Specialist
US Century Bank
01.2010 - 01.2019
- Oversaw the institution’s comprehensive security program, ensuring asset and employee safety
- Advised senior management on security concerns and developed risk-mitigation strategies
- Conducted security audits, background checks, and managed security technology
- Collaborated with legal teams to safeguard proprietary information and ensure compliance
Application Administrator/Bank Teller
US Century Bank
01.2008 - 01.2010
- Managed and maintained banking applications, troubleshooting for efficiency
- Handled mail logistics, deliveries, and shipping operations
- Provided customer account services, including deposits, withdrawals, and loan payments
Skills
- Concierge Services
- Guest Relations
- Customer Service
- Problem Resolution
- Security
- Access Control
- Property Maintenance Coordination
- Event Assistance
- Reservation Assistance
- Vendor Coordination
- Staff Coordination
- Strong Communication
- Interpersonal Skills
Certification
Licensed Community Association Manager (LCAM)
Timeline
Concierge
Luxury Residential Community
01.2021 - Current
Maintenance Supervisor
KW Property Management
01.2019 - 01.2020
Corporate Security Specialist
US Century Bank
01.2010 - 01.2019
Application Administrator/Bank Teller
US Century Bank
01.2008 - 01.2010
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