Grace Leon
Rialto,CA
Summary
Reliable and customer-focused manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Known for creating positive, team-oriented environments and providing an exceptional shopping experience through clear communication and respect toward all customers and coworkers. Passionate about retail and adaptable in fast-paced environments, while staying focused on continuous improvement and results.
Overview
8
8
years of professional experience
Work History
Key/Manager
Party City
Fontana, California
03.2023 - Current
- Led team in daily operations and ensured smooth store functionality.
- Fostered a positive, inclusive, and goal-driven work environment through effective communication and support.
- Executed daily operational processes efficiently to achieve store goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist
Shades Window Tint LLC
Rialto, California
09.2022 - 04.2023
- Promptly received incoming communications, such as phone calls, emails, and messages from customers.
- Coordinated and scheduled service appointments.
- Monitored and tracked budgets and expenses.
- Interacted with customers by phone, email, or in person to provide information and estimates on service.
Babysitter
Family Members
01.2019 - 12.2022
- Ensured safe transportation for children to school and extracurricular activities.
- Supported household management through housekeeping and errand-running.
- Prepared meals and handled laundry to alleviate family workload.
Education
Bachelor of Science - Business Accountancy
University California Riverside
Riverside, CA09-2026
Skills
- Customer service
- Suggestive selling
- Organized
- Punctual, reliable, responsible
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Team building
- Decision making
Timeline
Key/Manager
Party City
03.2023 - Current
Receptionist
Shades Window Tint LLC
09.2022 - 04.2023
Babysitter
Family Members
01.2019 - 12.2022
Bachelor of Science - Business Accountancy
University California Riverside