Robert Gonzalez
Bronx,NY
Summary
Results-driven Customer Experience and Operations Professional with expertise in coordinating programs and events in diverse settings. Specializes in client communication, event management, and problem-solving to enhance customer satisfaction. Proven ability to build relationships and maintain operational efficiency while juggling multiple priorities.
Overview
10
10
years of professional experience
Work History
Activities and Student Service Coordinator
EF International Language Centers
Tarrytown, NY
08.2016 - 07.2026
- Education First (EF) is a global education organization providing English training, cultural immersion, and academic programs worldwide.
- Supported team in planning and delivering 50+ cultural and entertainment events for 200+ international students, covering prep work, live coordination, and quick on-site issue resolution, which improved student engagement and retention.
- Presented weekly activity updates to international student groups, enhancing event sign-ups and awareness through clear messaging and targeted promotion.
- Maintained school social media presence and supported community-building through inclusive programs highlighting global diversity and unique culture of New York City.
- Arranged airport transfers, welcome services, and local orientation support for arrivals.
- Communicated with students, families, hosts, and staff about service requests and concerns.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Developed and facilitated training sessions for staff on service coordination practices.
Education
Business administration and management
Bronx Community College
The Bronx, NY05-2015
Skills
- Travel logistics and planning
- Presentation skills
- Destination marketing
- Tourism development
- Customer Care Experience
- Event planning
- Risk management
- Attention to detail
- Team collaboration
- Building relationships
- Interpersonal communication
- Public speaking
- Conflict management
- Adaptability skills
- Handling payments
Timeline
Activities and Student Service Coordinator
EF International Language Centers
08.2016 - 07.2026
Business administration and management
Bronx Community College