ROBERT GOODING
Carmel,Indiana
Summary
Bilingual (Spanish/English) Salesforce professional with over 20 years of client relationship experience and 4+ years directly supporting Salesforce customers in technical, success, and architecture-focused roles. Experienced in designing and deploying AI-powered Salesforce solutions and holding 6 Salesforce certifications. Proven track record of exceeding KPIs and advising on enterprise architecture, with a passion for reengineering business processes through automation to optimize user experience and drive measurable value.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Senior Success Guide
Salesforce
07.2024 - Current
- Executes proactive and reactive engagements related to architecture, for MuleSoft Customers.
- Works with a wide variety of clients, from Small to Enterprise levels.
- Gives best practice recommendations in MuleSoft Any point Platform and Automation Suite
- Provides guidance about Adoptions
- Work on Several Pilot programs for testing before wide department deployment with Customer Success Area Mangers and Project Managers
- Earned the MuleSoft Associate Certification
- Earned a Four-Star Ranger on Trailhead
- Earned AgentForce Champion and Inovator Level of Expertise
Success Guide
Salesforce
06.2021 - 06.2024
- Executes proactive and reactive engagements related to architecture, product, and industry.
- Works with a wide variety of clients, from Small to Enterprise levels.
- Presented about 600 engagements with a CSAT average score of 4.87 out of 5.0.
- Exceeded expectations with KPI metrics by 120% to date.
- Gives best practice recommendations in Service Cloud and Industry Clouds.
- Provides guidance about Adoptions.
- Welcomes customers during Onboarding and helps them navigate through the Implementation process.
- Delivers Expert Coaching sessions about Service Knowledge, Dashboard Design, and Slack for Service.
- Earned 5 Salesforce Certifications (Administrator, Advance Administrator, Service Cloud Consultant, Salesforce Platform Builder, and AI Associate)
- Earned Triple Star Trailhead Ranger Status
National Account Executive
ITech Digital Security Solutions
08.2019 - 04.2020
- Served existing clients by meeting their ongoing needs related to video surveillance and access controls.
- Replaced/updated equipment.
- Hunted for new corporate or franchise business across multiple states.
Bilingual Client Success Manager II
Angie's List
05.2015 - 01.2019
- Increased $1 MM nationwide portfolio to $1.5 MM in 3.5 years.
- Achieved 130% of sales goals for 14 consecutive months.
- Earned Top 10% Performer of the Year, Positive Mentality Award, etc.
- Developed customer-centered strategies using e-commerce, lead generation, and success tracks.
- Used web analytics, market projections, quotas, and investment data to make the best advertising decisions for individual business owners.
Bilingual Leasing Specialist and Closer
Tom Wood Automotive Group
09.2011 - 04.2015
- Met goals every month as Volkswagen-certified salesman with 98% customer satisfaction.
- Earned Generation VW Regional Award for Outstanding Performance as a Sales Consultant in 2012 and 2014.
Education
Associate Degree - Informatics
05.2025
- Earned Certificate in Informatics in 2021.
- Earned Technical Certificate in Informatics in 2022.
- Coursework includes (but is not limited to): Informatics Fundamentals, Database Design and Management, Network Fundamentals, Business Intelligence & Reporting, Introduction to Cyber Security, Information Technology Project Management, and Computing Logic.
- GPA: 4.0
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01.2020
Selected as a Pathfinder as part of Cohort 5 at Ivy Tech Community College. This was a workforce development program, offered in a partnership between Salesforce and Deloitte, that was designed to build a pipeline of entry-level Salesforce Administrators and Developers who would become part of the Salesforce ecosystem.
Skills
- Languages: Native Spanish (fluent level) and English (fluent level)
- Software: Salesforce, Google Suite, MS Office Suite, Gainsight, Genesys applications
- Super Badges: Business Administration Specialist, Lightning Experience Reports & Dashboard Specialist, and App Customization Specialist AgentForce Super Badges
- Years of expertise in closing deals and creating individualized solutions to increase ROI, client retention, and client success
- Proficient in managing and training multiple direct reports
- Building relationships
- Strategic Consulting Skills
- YTD 32 hours of VTO
- Member of Latinoforce and VetForce
- Expert communication
- Social perceptiveness
- Multilingual abilities
- Engaging personality
- Cultural sensitivity
- Effective storytelling
- Artistic talent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Success Guide - Salesforce
07.2024 - Current
Success Guide - Salesforce
06.2021 - 06.2024
National Account Executive - ITech Digital Security Solutions
08.2019 - 04.2020
Bilingual Client Success Manager II - Angie's List
05.2015 - 01.2019
Bilingual Leasing Specialist and Closer - Tom Wood Automotive Group
09.2011 - 04.2015
Salesforce and Deloitte Pathfinder Program - ,
Ivy Tech Community College - Associate Degree, Informatics
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