Robert Gore
North Chesterfield,United States
Overview
12
12
years of professional experience
Work History
Mutual Fund Representative / Fund Accountant
Commonwealth Fund Services, Inc.
03.2021 - 09.2025
- Manage financial transactions, ensuring compliance, and accuracy in all processes.
- Enhance client satisfaction through timely issue resolution and relationship-building.
- Streamline account processes, reducing transfer times, and improving client experience.
- Prepared invoices for payment processing using QuickBooks accounting software.
- Organized business accounting and invoicing in QuickBooks.
Cage Teller
Rosie's Gaming and Colonial Downs
06.2020 - 10.2023
- Prepare and reconcile cash, coins, and vouchers, ensuring accuracy and compliance.
- Operate count machines and coin rollers, adhering to guidelines for efficient processing.
- Support team in moving heavy box carts, enhancing operational efficiency.
- Count and verify cash transactions, improving customer satisfaction with precise handling.
- Monitor security, report suspicious activities, and maintain a safe environment.
Night Auditor
Hilton
03.2016 - 12.2019
- Managed night audit, resolving issues swiftly, boosting guest satisfaction.
- Optimized check-in/out processes for seamless overnight guest experiences.
- Balanced daily revenue reports, ensuring financial accuracy and identifying discrepancies.
- Collaborated on room occupancy forecasts, enhancing room allocation and revenue.
- Delivered outstanding customer service, addressing overnight guest inquiries effectively.
Healthcare CSR / Password Reset Agent
General Dynamics Information Technology
09.2016 - 01.2019
- Resolved healthcare inquiries effectively, improving patient satisfaction.
- Documented interactions in compliance with healthcare regulations and standards consistently.
- Managed patient records using electronic health record systems efficiently.
- Facilitated communication between patients and insurers, ensuring care coordination.
- Provided customer support and resolved inquiries efficiently.
- Led training programs, boosting team skills, and performance.
- Addressed customer concerns swiftly, enhancing satisfaction and loyalty.
- Provided accurate information regarding product specifications and pricing.
- Processed transactions using company software and payment systems accurately.
Warehouse Worker
Amazon
05.2013 - 01.2016
- Boosted warehouse efficiency by refining inventory systems, achieving faster order processing.
- Enhanced safety through regular inspections, promptly addressing hazards.
- Improved inventory accuracy with detailed documentation and frequent audits.
Education
Bachelor's degree - Accounting
Virginia State University
Virginia, United States12.2014
Skills
- Account reconciliation
- Financial transactions
- Cash management
- Payments
- Organization skills
- QuickBooks usage
- Customer relationship management
- Trial balance
Timeline
Mutual Fund Representative / Fund Accountant
Commonwealth Fund Services, Inc.
03.2021 - 09.2025
Cage Teller
Rosie's Gaming and Colonial Downs
06.2020 - 10.2023
Healthcare CSR / Password Reset Agent
General Dynamics Information Technology
09.2016 - 01.2019
Night Auditor
Hilton
03.2016 - 12.2019
Warehouse Worker
Amazon
05.2013 - 01.2016
Bachelor's degree - Accounting
Virginia State University