Robert Gorman
Rockville
Summary
Focused Director of Operations with 15 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
11
11
years of professional experience
Work History
Director of Operations
Silo Falls
01.2024 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Assistant General Manager
Cranes DC/Jiwa Singapura
03.2022 - 12.2023
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Obtained 14.5% LBW cost per month.
Acquisition Specialist
Parsons Restoration
04.2020 - 03.2022
- Schedule & perform inspections
- Draft personalized proposal for clients
- Build relationships with, realtors, sub-contractors & word of mouth leads
- Execute proper closing strategies to maximize profit
- Supervise colleagues to ensure high standards are met and proven
- Accomplish increased of 1.5x yearly revenue unaccompanied
Bar Manager
Common Plate Hospitality
01.2019 - 04.2020
- Established relations with local vendors to minimize cost on product
- Recruit, hire and train new team members to reach quarterly goals
- Create seasonal cocktail beverage program
- Lead and coordinate set up of special events
- Improve customer engagement and repeat business by delivering outstanding customer service
- Predict requirements and schedule of bar staff
- Set budgets and forecast revenue objectives
Beverage Manager
Rustico
01.2018 - 01.2019
- Managed the beverage team to include employee development, training, and policy enforcement
- Worked with vendors and management to develop and implement new menus and specials
- Oversaw inventory management and requisition of materials and goods
Bartender
Hanks Oyster Bar
03.2015 - 01.2018
- Served guests in a fast-paced environment and managed time for an optimal experience for each guest
- Ensured exceptional guest service
- Earned top sales in various work competitions
- Trained new servers and familiarized new employees with company culture
- Informed customers of various specials and daily event information
Bartender
Texas Jacks BBQ
01.2013 - 03.2015
- Performed daily inventory audits and weekly product and supply orders
- Leveraged knowledge regarding the menu to make recommendations and increase rapport
- Responsible for event coordination for large parties
- Educated and trained new team members
Education
High School Diploma -
Henry E. Lackey High School Indian Head
Indian Head, MD2007
Skills
- Staff Training
- Budget Development
- BarSmarts
- TIPS
- Servesafe
- HACCP Certification
Timeline
Director of Operations
Silo Falls
01.2024 - Current
Assistant General Manager
Cranes DC/Jiwa Singapura
03.2022 - 12.2023
Acquisition Specialist
Parsons Restoration
04.2020 - 03.2022
Bar Manager
Common Plate Hospitality
01.2019 - 04.2020
Beverage Manager
Rustico
01.2018 - 01.2019
Bartender
Hanks Oyster Bar
03.2015 - 01.2018
Bartender
Texas Jacks BBQ
01.2013 - 03.2015
High School Diploma -
Henry E. Lackey High School Indian Head
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