ROBERT GOSSAN
Sales and marketing and Customer Service Management
Banning ,USA
Summary
Highly enthusiastic customer service professional with 30 years client interface experience. Customer service, sales, and telesales representative with in-depth knowledge of sales, account management, and training.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Safety Advisor
First Class Fire Safety
01.2008 - Current
- Organized weekly sales reports for the sales department to track product success
- Developed highly empathetic client relationships and earn reputation for exceeding sales goals
- Achieved high sales percentage consultative, value-focused customer service approach
Safety Advisor/Trainee
First Class Fire Safety
06.2007 - 12.2007
- Shadowed safety advisors to learn the sales technique, product knowledge, proper placement of equipment, and installation
- Required to generate leads through personal contacts to use those opportunities as practice.
Safety Advisor/Trainee
Lucky Eagle Casino
06.2002 - 12.2007
- Security included transportation of money and looking after the safety and well-being of the patrons and employees.
- Dealt the games which included entertaining table guests to keep them at my table.
Car Salesman
Capital City Honda
06.1993 - 05.2002
- Assisted customers in finding the right vehicle that suited their needs, including researching and budgeting.
- Ensured that the customer experience was pleasant and stress-free all the way through to the end of the transaction.
Education
Diploma - undefined
Centralia High School
Centralia, WashingtonSkills
- Strong organization
- Customer service expert
- Active listening
- Telephone inquiries specialist
- Courteous demeanor
- Telecommunication skills
- Energetic work attitude
- Adaptive team player
- Top sales performer
Accomplishments
- Sales
- Consistently generate additional revenue through skilled sales techniques
- Product Sales
Certification
I have a CA Security Guard license that is currently certified.
Timeline
Safety Advisor
First Class Fire Safety
01.2008 - Current
Safety Advisor/Trainee
First Class Fire Safety
06.2007 - 12.2007
Safety Advisor/Trainee
Lucky Eagle Casino
06.2002 - 12.2007
Car Salesman
Capital City Honda
06.1993 - 05.2002
Diploma - undefined
Centralia High School
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