Robert Gossman
Calimesa,CA
Summary
Adept at strategic planning and quality assurance, I significantly improved customer satisfaction at Magnussen Home Furnishings by streamlining operations and enhancing safety standards. My leadership, characterized by effective decision-making and stakeholder engagement, consistently met financial targets and fostered professional growth, leveraging skills in inventory management and conflict resolution.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Magnussen Home Furnishings
05.2017 - 10.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Partnered with vendors and suppliers to effectively manage and budget.
Facility Manager
The Uttermost Company
05.2006 - 05.2017
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Monitored facility activities to ensure adherence to safety protocols.
- Increased workplace safety through consistent facility inspections.
- Supervised staff of 40 in day-to-day activities.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
Education
High School Diploma - College Prep
Paramus Catholic High School
Paramus, New Jersey06.1974
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- KPI tracking
- Problem-solving
- Safety procedures
- Stakeholder engagement
- Conflict resolution
- Task delegation
- Public speaking
- Project management
Timeline
Manager of Operations
Magnussen Home Furnishings
05.2017 - 10.2021
Facility Manager
The Uttermost Company
05.2006 - 05.2017
High School Diploma - College Prep
Paramus Catholic High School
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