Robert Goyette

• Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
• Co-produced, engineered, arranged parts for horns, strings, etc for various artist for music, film and television projects.
• We became an official LLC in 2020 but have been doing the work through subcontracting for years prior.

Sorted, inspected and tested titanium wafers through a five step process for use in manufacturing fuel cells.

• Enhanced team collaboration, sharing best practices for efficient processing techniques.
• Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
• Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
• Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
• Reduced errors with meticulous attention to detail and thorough review of documentation.

Picked up and delivered primarily time sensitive medical samples, supplies and equipment for hospitals, labs, clinics and private residences throughout Washington, Oregon, Idaho and Montana.

• Verified sales orders before loading and unloading merchandise.
• Operated manual and mechanical equipment in a safe and efficient manner.
• Handled merchandise in accordance with product handling standards.
• Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
• Established long-term customer relationships through prompt and courteous service.
• Completed a daily pre-trip inspection checklist before first delivery of the day.
• Answered customer questions regarding shipments.
• Verified the contents of inventory loads against shipping papers.
• Operated motor vehicles in a safe and efficient manner.
• Selected the most efficient routes in compliance with delivery instructions and fuel policy.
• Notified branch management of any vehicle safety concerns and issues.
• Obtained signatures needed to complete and process all paperwork in a timely manner.

Provided interior/exterior high-rise armed and unarmed security for the Bank of America

(Seafirst), Bank of America Merchant Services properties and their assorted branches in Spokane, Tri-Cities, Yakima, WA as well as a multitude of clients, including Honeywell, AT&T, Ritchie Bros, Spokane Convention Center, JTPA and many others.

Duties included the opening and closing of properties. Indoor and outdoor patrols. Escorting and providing personal protection for associates and clients. Training new hires. Coordinated and carried out multiple precious metal vehicle escorts from the Canadian border. Provided escorts in and out of the Spokane Central Vault. Trained in the operation and simple maintenance of electronic security and building water, airflow and elevator systems.

Coordinated with law enforcement, fire, medical and other emergency personnel. Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Make copies of correspondence or other printed material. Maintain scheduling and event calendars. Provided onsite training.

Delivered goods via flatbed semi tractor trailer in all lower 48 states of the U.S. 

• Delivered customer orders to places of business within established time frames.
• Ran tractor-trailer combination in open road and urban environments, including all weather conditions.
• Picked up customer loads in a timely and accurate manner.
• Hooked and unhooked trailers from the tractor and converter dollies.
• Checked load accuracy and stability before each trip.
• Maintained comprehensive delivery records and facilitated management of customer accounts.
• Submitted reports on the condition of the truck at the end of each trip.
• Conducted daily DOT pre-trip inspections according to a set checklist.
• Maintained telephone and radio contact with supervisor to receive delivery instructions.
• Transported freight from origin to destination in a safe and timely manner.
• Maintained records required for compliance with state and federal regulations.
• Conducted preventative maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
• Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
• Interacted with customers and vendors in a friendly and timely manner.
• Obtained and maintained proper delivery authorization and pickup documentation.
• Drove customer retention, accurately and efficiently delivering orders.