Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Remote - Open to Travel
Timeline
Generic

ROBERT GRAHAM

Irvine,CA

Summary

Seasoned IT professional with strong leadership qualifications coupled with “hands-on” IS and networking expertise. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in disaster recovery planning and implementation. Always maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior IT Manager

ASI
Rocklin
11.2018 - Current
  • Perform installation, customization & maintenance of OS & system software products
  • Evaluate & integrate new OS versions, drivers, & hardware
  • Lead staff testing software updates & patches
  • Monitored & tuned system to achieve optimum performance levels in stand alone & multi-tiered environments
  • Conducted system analysis, config, management, & developed improvements for sys software performance, availability, reliability
  • Incident resolution, problem determination, root cause analysis in accordance with SLAs
  • Design, develop, recommend automation processes as necessary
  • Provided in depth diagnosis of OS software/hardware failures, develop solutions
  • Prescribed system Backup / disaster recovery procedures & direct recovery operations
  • Implement appropriate levels system security
  • Manage / Maintain Active Directory
  • Collaborate with staff to develop / maintain documentation of system support protocols.

Systems Administration Advisor

DELL/NTT DATA
Plano, TX
02.2013 - 09.2018
  • Managed, directed, and worked alongside existing companies IT staff
  • Prioritization of Task management of Team to meet SLA
  • Collaborated with all departments to identify & resolve current or future network improvements
  • Incident resolution, problem determination, root cause analysis in accordance with SLAs
  • Assisted/Ran Disaster Recover Projects for clients
  • Assisted team with automation integration
  • Successfully completed projects on schedule and within budget
  • Setup, monitored, and managed infrastructure via VMware
  • Planned and Lead teams with decommissioning of outdated unneeded servers
  • Data Center Cleanup/Reconfiguration
  • Built, configured, and maintained various servers
  • Physical & Virtual
  • Implemented, configured, and maintained Foglight software
  • Updated, Merged, & Archived groups in Active Directory
  • Install, Backup and Restore various programs, Operating Systems, or Files
  • Server Backup, Restore, Patching.

IT Systems Consultant - Senior Manager

Absolute IT Solutions
Irvine, CA
03.2009 - 01.2013
  • Developed working relationships with numerous Nationwide & Global businesses to help with any and all of their IT needs
  • Managed IT employees for large specific projects
  • Managed, directed, and worked alongside existing companies IT staff
  • Provided project management and support for Network, Security, Helpdesk, Web Development, and relocation of large companies
  • Built and configured various servers
  • Access Database,Samba,FTP,File,Mail,Print.,..etc
  • Virtualized servers through Citrix
  • Server traffic analysis
  • Implemented remote server monitoring software
  • Monitored, Optimized, and Resolved Data-center and Server Performance
  • Provided technical support for application systems integration w/database server & app
  • Enhance network security by tracking network vulnerabilities, and indicating devices nearing end of life
  • Updated, Merged, & Archived groups in Active Directory
  • Developed security policies
  • Created compatible image with custom in-house software for Windows 7
  • Integrated Web Conferencing
  • Managed the setup, imaging, asset tagging, and deployment of mass roll-outs of equipment for new departments
  • Implemented Wireless & Wired security systems
  • Record-able color video w/online remote view capability
  • Troubleshot, replaced, repaired, and upgraded servers, routers, and switches.

IT Systems Administrator - Helpdesk Manager - Site Admin

Ossur Corporation
Aliso Viejo, CA
05.2007 - 03.2009
  • Assisted in the managing of our Citrix Farm
  • Maintained and analyzed usage of globally accessed Citrix servers
  • Managed and maintain Active Directory Globally
  • Developed Structure and Uniform Organized Naming Convention
  • Administered Group Policies
  • Assisted with build of FTP Server
  • Fully Managed and Maintain FTP site
  • Built and assisted with install of new Back up Sever
  • Ran test environment for Linux based file server
  • Managed Entire U.S
  • Helpdesk
  • All tasks, changes, and services come through me
  • Launched and initiated the use of the Helpdesk system (Alloy Navigator)
  • Ran all reports from Alloy and audit/manage all IT equipment in Alloy
  • Managed Wireless Phone Communications for all Americas
  • (Service Plans & Devices)
  • Assisted in the research purchase of all IT equipment
  • Managed and assisted with all Tech Services duties as well
  • (All End User Support)

IT Systems Administrator

Panasonic Avionics Corporation
Lake Forest, CA
12.2006 - 02.2007
  • Install, Backup and Restore various programs, Operating Systems, or user Files
  • Analyzed and detected various hardware issues and replaced parts
  • Analyzed and detected various software conflicts or errors and resolved
  • Setup Video-Conferencing for international and domestic meetings
  • Both ISDN and Web-based
  • Provided end user support to wide range of users
  • From Receptionists to Engineers and Technicians, to Offsite VPN users, to the President of Panasonic Avionics.

IT Specialist / IT Asset Manager

Capital One
Foothill Ranch, CA
07.2005 - 10.2006
  • Install software programs and Operating Systems (fresh installs) on PCs and servers
  • Assisted with Build and install File servers and Print servers using Windows Server 2k3
  • Install / replaced various hardware parts in both PCs and servers
  • (Hard drives, optical drives, RAM, fans, power supply, motherboards and processors)
  • Provide support for ongoing projects
  • Plus End User Support (New naming convention, switching of OU’s, changing group policies, new phone system installation)
  • Primary decision-maker on the replacement or the disposing of old technology to meet the corporate technological standards.

Education

Bachelor of Science - Network Communications Management

Devry University of Long Beach
10.2004

Skills

  • Several years of experience working/managing in network/system administration
  • Extended knowledge in planning, designing, configuration and managing of enterprise network systems
  • Experience in network security and firewall configuration Capable to solve Software and Hardware problems on Servers and PCs
  • Strong interpersonal communication skills
  • LAN
  • WAN
  • TCP/IP
  • HTTP
  • FTP
  • Project Management
  • Network Maintenance and Configuration
  • Network Traffic Analysis
  • Back-up, Imaging and System Restore
  • IP Addressing
  • Security Management
  • Cloud Computing
  • Helpdesk Management
  • End User Support
  • Win 2011 all earlier versions
  • Server 2016 All earlier versions
  • Exchange 2010/07
  • Proficient-VMWARE 50 and above (vSphere / vCenter)
  • BMC Developer Studio
  • Foglight
  • Nagios
  • COMMVAULT
  • GFI
  • Cisco Enterprise Management Solutions
  • ALL MS Office
  • Novell
  • Linux RedHat
  • Cent OS
  • MSDOS
  • PeopleSoft
  • Altiris – Includes Helpdesk Ticketing System & Deployment Console
  • Track-IT
  • Alloy
  • Oracle
  • Light Java Programming
  • Novell GroupWise 65
  • Back-Up Exec
  • IE 11 & earlier
  • Firefox 115
  • Adobe Flash
  • Reader
  • Dameware
  • T-VNC
  • Sonicwall SSL
  • Symantec- All
  • MS Office 365
  • Team Collaboration
  • Risk mitigation planning
  • Information confidentiality
  • IT service management
  • Disaster Recovery
  • Network Administration
  • Documentation And Reporting
  • Virtualization
  • Information Security
  • Technical Troubleshooting
  • Application support
  • Technical leadership
  • User Support
  • Technology Integration
  • Reliability
  • Decision-Making
  • Self Motivation
  • Staff hiring
  • Problem-solving aptitude
  • Time management abilities
  • Adaptability and Flexibility
  • Budget Administration
  • Organizational Skills
  • Department management

Certification

  • Licensed Notary
  • Worked with HIPPA Compliance

Languages

English
Full Professional
Spanish
Elementary

Accomplishments

  • Graduated - Summa Cum Laude

References

References available upon request.

Remote - Open to Travel

Open to all remote positions.

Willing to travel global.

Timeline

Senior IT Manager

ASI
11.2018 - Current

Systems Administration Advisor

DELL/NTT DATA
02.2013 - 09.2018

IT Systems Consultant - Senior Manager

Absolute IT Solutions
03.2009 - 01.2013

IT Systems Administrator - Helpdesk Manager - Site Admin

Ossur Corporation
05.2007 - 03.2009

IT Systems Administrator

Panasonic Avionics Corporation
12.2006 - 02.2007

IT Specialist / IT Asset Manager

Capital One
07.2005 - 10.2006

Bachelor of Science - Network Communications Management

Devry University of Long Beach

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ROBERT GRAHAM