Robert Grant
Marcy,NY
Summary
Results-driven Site Reliability Engineer/Software Developer with expertise in deployment automation and system monitoring. Developed pioneering Pub/Sub architecture and counter drone systems, contributing to published research while managing technical contracts and teams. Committed to enhancing application stability and performance across cloud environments. Experience with on call and incident management. Very fast at learning new technologies and systems. Keeps calm under pressure while diagnosing problems. Can us AI to the fullest extent to solve complex problems and work more efficiently.
Overview
22
22
years of professional experience
Work History
Site Reliability Engineer
Talkdesk
Palo Alto, California
06.2021 - 09.2026
- Diagnosed and resolved production incidents effectively in real-time environments.
- Monitored system performance and reliability across cloud-based platforms.
- Implemented monitoring solutions to track system health and alert on issues.
- Automated deployment processes using scripting and configuration management tools.
- Collaborated with development teams to enhance application stability and resilience.
- Deploy needed infrastructure for app teams such as databases, kubernetes clusters.
- Fixed issues that app teams had such as terraform management, database management, connectivity issues, general trouble shooting, etc.
- Implemented and managed FedRAMP infrastructure for the companies federal product.
- Developed alerts to when the system was not functioning optimally to prevent serious incidents from occuring.
- Wrote documentation to be in compliant with the FedRAMP regulations such as deviation requests and related security documentation.
- Monitored for cyber threats and creating security rules to enhance the security posture of the system.
- Peer reviewed terraform code that maintains the infrastructure.
Software Engineer/Project Manager
Air Force Research Laboratory
Rome, New York
05.2008 - 05.2021
- Developed software solutions for advanced defense systems at a leading research laboratory.
- Collaborated with cross-functional teams to integrate complex systems and technologies.
- Conducted code reviews to ensure high-quality software development practices and standards.
- Implemented testing protocols to validate software functionality and performance requirements.
- Documented software specifications and technical processes for knowledge sharing and compliance.
- Frequently presented finding for peer review.
- Helped designed and implemented one of the first publish/subscribe architectures which was the Joint Battlespace Infosphere (JBI). This is a combat information management concept to achieve information superiority in a net-centric military environment.
- Developed counter drone technologies.
- Helped develop the ATAK (Android Tactical Assault Kit) that would give military members and first responders live maps, GPS tracking, and instant communication on standard smartphones and tablets.
- Helped develop the Ninja System which is a counter-small unmanned aircraft system (C-sUAS) used by the U.S. military to passively detect, track, identify, and defeat hostile drones
- Managed development teams and contractors.
- Lead technical teams to the development of technologies used in the field by members of the armed services.
- Wrote papers on research topics such as the early publish/subscribe system.
Software Engineer
ITT Industries
Rome, New York
11.2004 - 03.2008
- Architected and developed sound software systems using object oriented design with Java.
- Designed and developed an XML schema validator to ensure the information that the system managed was well formed.
- Developed test suites that would validate the functionality of the designed software.
- Worked with one of the first autopilot systems on a drone.
- Designed and implemented robust code using modern programming languages and frameworks.
- Developed software solutions for various industrial applications in a collaborative environment.
- Collaborated with cross-functional teams to define project requirements and specifications.
- Conducted code reviews to ensure adherence to best practices and coding standards.
- Integrated software systems with existing technologies to streamline workflows and operations.
Education
Bachelor of Arts - Computer Science
SUNY Oswego
Oswego, NY05-2021
Bachelor of Arts - English Literature
Univeristy At Buffalo
Buffalo, NY05-1999
Some College (No Degree) - Computer Science
Syracuse University
Syracuse, NYSkills
- Incident response
- System monitoring
- Performance tuning
- Cloud architecture
- AWS
- Kubernetes
- Postgresql
- Redis
- Terraform
- Ansible
- Debian and Amazon Linux
- Python
- SQL
- Jira
- Confluence
- CI/CD
- Atlantis
- GitHub Actions
- Spacelift
- Deployment Automation
- Agile Methodology
- Agentic Workflows
- Anthropic Claude
- Object Oriented Design
- Web Design
Timeline
Site Reliability Engineer
Talkdesk
06.2021 - 09.2026
Software Engineer/Project Manager
Air Force Research Laboratory
05.2008 - 05.2021
Software Engineer
ITT Industries
11.2004 - 03.2008
Bachelor of Arts - Computer Science
SUNY Oswego
Bachelor of Arts - English Literature
Univeristy At Buffalo
Some College (No Degree) - Computer Science
Syracuse University