Robert Gray
Lafayette,LA
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Enthusiastic Carhop skilled in safe food handling and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver exceptional service.
Overview
13
13
years of professional experience
Work History
Patient Account Specialist
Buena Vista Recovery
10.2022 - Current
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Streamlined account management processes for improved efficiency and accuracy in recordkeeping.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Improved cash flow by consistently meeting or exceeding collection targets through proactive account monitoring and follow-up efforts.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Contributed to departmental goals for lowering A/R days by prioritizing accounts based on aging reports, taking appropriate action steps to expedite collections or adjustments as needed.
- Increased revenue recovery rates by identifying trends in denied claims, researching root causes, implementing corrective measures to prevent future occurrences accordingly.
- Provided exceptional customer service while assisting patients with questions about their bills or payment options via phone calls or written correspondence.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Prepared reports detailing billing actions, flags and other key information.
- Maintained office inventory and organized supplies for efficiency and expected needs.
Convenience Store Manager
Acadiana Food Express
07.2019 - Current
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Behavioral Health Technician /Mental Health Technician
Aya Healthcare
10.2022 - 05.2024
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress through Epic charting, enabling effective adjustments to treatment plans as needed.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Mental Health Technician Assistant
Lafayette General Medical Center
07.2016 - 06.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Administered medications to relieve symptoms and monitor effects on clients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assisted in development of therapeutic activities for patients.
- Provided therapeutic activities to assist with patient development.
- Assessed patient progress and reported changes to supervising physician.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Health Administrative Assistant
Embrace Home Health
07.2014 - 06.2016
- Collected, sorted and distributed mail, messages and courier deliveries.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Scheduled appointments for providers and maintained office master calendar.
- Updated patients' medical records using electronic recordkeeping system.
- Answered inquiries from general public, patients and clinical providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Car Hopper
Sonic
02.2011 - 03.2014
- Memorized orders and maintained 95% accuracy in high-traffic times.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Answered guest questions and promoted special products.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
Education
Some College (No Degree) - Nursing
Louisiana State University At Eunice
Eunice, LAHigh School Diploma -
Acadiana High School
Lafayette, LA05.2014
Skills
- Administrative Support
- Crisis Resolution
- Psychiatric Disorders
- Maintaining Safety Standards
- Mental Health Support
- Team Meetings
- Medical Terminology
- Speech Recognition Software
- Patient Medical Histories
- Healthcare Administration
- Database Administration
- Office Reception
- Customer Experience
- Patient Health Information Access
Timeline
Patient Account Specialist
Buena Vista Recovery
10.2022 - Current
Behavioral Health Technician /Mental Health Technician
Aya Healthcare
10.2022 - 05.2024
Convenience Store Manager
Acadiana Food Express
07.2019 - Current
Mental Health Technician Assistant
Lafayette General Medical Center
07.2016 - 06.2019
Health Administrative Assistant
Embrace Home Health
07.2014 - 06.2016
Car Hopper
Sonic
02.2011 - 03.2014
Some College (No Degree) - Nursing
Louisiana State University At Eunice
High School Diploma -
Acadiana High School
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