Robert Gray
Tomball,TX
Summary
Accomplished General Manager at Domino's Pizza, adept in operations management and leadership, driving significant business growth. Excelled in team building, problem resolution, and fostering strong relationships with clients and staff. Demonstrated proficiency in financial oversight and strategic planning, achieving year-over-year growth.
Overview
19
19
years of professional experience
Work History
General Manager
Dominos's Pizza
08.2022 - Current
- Oversaw financial performance, ensuring budget adherence and expense control.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Domino's Pizza
09.2021 - 08.2022
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Cashier
Kroger
06.2006 - 05.2009
- Oversaw financial performance, ensuring budget adherence and expense control.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Delivery Expert
Domino's Pizza
03.2015 - 05.2020
- Directly interacted with customers to deliver orders
- Utilized company software effectively for tracking orders, updating customer information
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Followed company policies and procedures during shift.
Parts Sales
AutoZone
11.2013 - 03.2017
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained clean and neat parts counter and sales floor.
Preventive Maintenance Technician
Gmc Houston
06.2015 - 08.2016
- Developed customized checklists for each piece of machinery, streamlining the inspection process and ensuring no essential tasks were overlooked.
- Demonstrated expertise in various maintenance software programs for tracking work orders, managing inventory levels, and analyzing equipment performance data.
- Exceeded performance metrics by consistently completing preventive maintenance tasks ahead of schedule without sacrificing quality or accuracy.
- Upheld company standards for cleanliness and organization throughout work areas, promoting an efficient workspace for all technicians.
Cashier
HEB Grocery Store
02.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Parts Sales Associate
O'Reilly Auto Parts
09.2013 - 10.2014
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained clean and neat parts counter and sales floor.
Crew Chief
Discount Tire
04.2011 - 10.2012
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
Education
Automotive - Automotive
Universal Technical Institute
Houston, TX02.2011
General Studies - Gender Studies
Klein Oak High School
Spring, TX06.2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Goal setting
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff training and development
- Schedule management
Accomplishments
Gm of the quarter 2 times
Gm of the year in 2022
Timeline
General Manager
Dominos's Pizza
08.2022 - Current
Assistant Manager
Domino's Pizza
09.2021 - 08.2022
Preventive Maintenance Technician
Gmc Houston
06.2015 - 08.2016
Delivery Expert
Domino's Pizza
03.2015 - 05.2020
Cashier
HEB Grocery Store
02.2015 - 06.2016
Parts Sales
AutoZone
11.2013 - 03.2017
Parts Sales Associate
O'Reilly Auto Parts
09.2013 - 10.2014
Crew Chief
Discount Tire
04.2011 - 10.2012
Cashier
Kroger
06.2006 - 05.2009
Automotive - Automotive
Universal Technical Institute
General Studies - Gender Studies
Klein Oak High School
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