Dynamic Team Leader at MARY ANN'S BAKING CO. INC. with a proven track record in performance improvement and employee training. Expert in lean manufacturing and conflict resolution, I foster strong relationships to drive team success and enhance operational efficiency. Committed to safety and quality, I consistently achieve organizational goals.
Hi, I’m
Robert Gray
Sacramento,CA
Summary
Overview
18
years of professional experience
1
Certification
Work History
MARY ANN'S BAKING CO. INC.
Team Leader, Manufacturing
03.2020 - 07.2025
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
Fed Ex Ground
Delivery Driver
03.2007 - 03.2019
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Protected people and equipment from hazardous materials by using correct procedures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
ITT Technical InstituteSacramento
from Criminal Justice
06-2018
University Overview
Skills
- Complaint resolution
- Coaching
- Mentoring
- Task delegation
- Issue resolution
- Client communication
- Client support
- Lean manufacturing
- Performance improvement
- Evaluating employee work
- Employee evaluation
- Documentation and reporting
- Workflow management
- Deadline management
- Giving constructive feedback
- Leadership
- Meeting facilitation
- Program development
- Safety processes and procedures
- Coaching and mentoring
- Problem-solving
- Analytical thinking
- Goal setting
- Key performance indicators
- Process improvement
- Overtime management
- People management
- Relationship building
- Employee training
- Complex Problem-solving
- Team building
- Staff training
- Loss prevention
- Team assessment
- Quality improvement
- Overseeing daily activities
- Attention to detail
- SOP adherence
- Onboarding and orientation
- Team Check-ins
- Technical support
- Work planning
- Daily workflow improvement
- Conflict resolution
- Flexible schedule
- Leading team meetings
- Safety
- Work Planning and Prioritization
- Strategic planning
- Team motivation
- Staff education and training
Certification
- Certified Forklift Operator
Timeline
Team Leader, Manufacturing
MARY ANN'S BAKING CO. INC.
03.2020 - 07.2025
Delivery Driver
Fed Ex Ground
03.2007 - 03.2019
ITT Technical Institute
from Criminal Justice
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