Robert Gray

• Enhanced communication between staff and patients through effective documentation and reporting of patient progress and concerns.
• Provided compassionate support to patients during group therapy sessions, fostering a positive environment for growth and healing.
• Established trust and rapport with patients, enabling more productive therapy sessions and better overall outcomes.
• Conducted initial intake assessments with new patients to gather pertinent information for treatment planning purposes.
• Promoted self-help skills among patients by teaching them daily living activities such as personal hygiene tasks or meal preparation.
• Trained new Mental Health Therapy Aides on best practices, contributing to a skilled workforce within the facility.
• Educated patients on coping strategies, providing tools for managing stressors outside of therapy sessions.
• Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.
• Observed and monitored client behavior and responses to treatment.

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• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
• Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Facilitated group therapy sessions to help clients develop coping strategies and social skills.
• Managed crisis situations effectively, ensuring safety of all involved.
• Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
• Adapted quickly to changing patient needs, providing flexible and responsive care.
• Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Charted on each patient daily.
• Organized recreational activities to assist in patient recovery.
• Participated in patient education, helping to reinforce concepts and treatment plans.

• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Searched resident belongings prior to and during stays.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Facilitated on-site activities, support groups, and outings for clients.
• Performed client intake procedures according to internal standards for new admissions.
• Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
• Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
• Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
• Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
• Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
• Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Charted on each patient daily.

• Assisted in the development of new programs and initiatives to address emerging trends, challenges, or gaps in services within the facility.
• Contributed to the improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.
• Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
• Conducted comprehensive assessments to gather essential information about each patient''s history, symptoms, risks factors, strengths, and needs.
• Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
• Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
• Treated clients and families with respect and dignity.
• Monitored patient behavior and immediately reported changes to supervising physician.
• Facilitated group therapy sessions to help clients develop coping strategies and social skills.
• Charted on each patient daily.
• Took patient blood pressure and pulse rate, reporting findings in health charts.

• Increased access to resources by building partnerships with local organizations that provide essential services.
• Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
• Transported children and families as directed by child welfare worker or visitation coordinator.
• Empowered individuals by assisting them in setting realistic goals for personal growth and selfsufficiency.
• Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Assisted in crisis intervention situations, providing immediate support and coordinating appropriate responses.
• Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
• Enhanced client well-being by providing emotional support and guidance during difficult times.
• Protected clients' health information with strict protocols focused on controlling access to confidential information.
• Provided information on community resources, connecting clients with essential services and programs.
• Supported social workers in case management tasks, streamlining processes and increasing efficiency.

• Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
• Enhanced company revenue by upselling additional services and insurance packages to clients.
• Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
• Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
• Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
• Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
• Streamlined the rental process with efficient use of car rental software programs and tools.
• Continuously met or exceeded sales targets through effective communication and relationship building with clients.
• Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
• Trained new employees on company policies, software usage, sales techniques, and customer service best practices.