Summary
Overview
Work History
Education
Skills
Timeline
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Robert Graybosch

Robert Graybosch

Lahaina,HI

Summary

Service-oriented Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

18
18
years of professional experience

Work History

Event Photographer

Photos By Hopsing
Lahaina, HI
06.2023 - Current
  • Set up lighting and backdrops for photo shoots.
  • Ensure client satisfaction by providing quality photos.
  • Edit digital images, adjusting color balance, brightness, and other factors to create desired effects.
  • Develop creative ideas for capturing memorable moments during events.
  • Maintain photographic equipment in proper working order.
  • Operate cameras and related equipment to capture high quality images at events.
  • Provide direction to subjects prior to taking pictures in order to ensure desired results are achieved.
  • Coordinated and completed photoshoots for individuals, families and small groups.

Booth Operator

Maui Adventure Cruises
Lahaina, HI
06.2023 - 07.2024
  • Greeted customers and answered inquiries about products.
  • Assisted customers in selecting appropriate items for purchase.
  • Ensured accuracy of product information on display tags and signs.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of sales transactions.

General Manager

Outrigger Napili Shores Resort
Napili, HI
03.2008 - 04.2014
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Tracked daily Reservations to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional guest experiences through hands-on leadership of associates and managers.

Account Manager

Naia Property Management
Kahana, HI
08.2006 - 03.2008
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with AOAO's and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Identified customer needs by asking questions and advising on best solutions.
  • Recognized security risks to properly handle situations.

General Manager

Spirit of Lahaina
Lahaina, HI
08.2006 - 12.2007
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective sales techniques
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Marketing & Advertising

Indiana University South Bend
South Bend, IN
05.1986

Skills

  • Policy/Program Development
  • Performance Improvements
  • Cross-Functional Team Management
  • Sales Team Development
  • Supervision and Training
  • Hiring and Onboarding
  • Staff Development
  • Supplier Monitoring
  • Employee Motivation
  • Team Leadership
  • Financial Statement Review
  • Resource Allocation
  • Policy Development and Enforcement
  • Management Team Building
  • Sales Promotion
  • Decision Making
  • Cost Reduction

Timeline

Event Photographer

Photos By Hopsing
06.2023 - Current

Booth Operator

Maui Adventure Cruises
06.2023 - 07.2024

General Manager

Outrigger Napili Shores Resort
03.2008 - 04.2014

Account Manager

Naia Property Management
08.2006 - 03.2008

General Manager

Spirit of Lahaina
08.2006 - 12.2007

Bachelor of Science - Marketing & Advertising

Indiana University South Bend

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Robert Graybosch