Summary
Overview
Work History
Education
Skills
Software
Volunteering
Timeline
Generic
Robert Grayson

Robert Grayson

Plymouth,MI

Summary

Dynamic Technical Manager possessing over 10 years of IT team management and user support. Aiming to leverage my advanced knowledge of process improvement, development and implementation to add value to the right team. Adept at troubleshooting complex issues while fostering collaboration and knowledge sharing among teams. Committed to continuous improvement and enhancing operational efficiency.

Overview

26
26
years of professional experience

Work History

Technical Manager - Senior Unix/Linux Systems Engineer

Flagstar Bank
09.2020 - 04.2025
  • Lead a team of six senior engineers to provide a high level of support and systems uptime for the organization.
  • Performed root cause analysis to provide resolutions for production issues in a timely fashion.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Completed software updates and assessed security patches.
  • Wrote and maintained custom shell scripts and Ansible playbooks to automate system patching and software installation and enforce CIS hardening standards.
  • Provided technical support and troubleshooting to internal and external clients.
  • Configured and rolled out multiple IT security tools such as DUO, Carbon Black, and Sentinel One to over 1000 systems to provide security enhancements to individual servers , such as multifactor authentication and enhanced real time security monitoring for activities happening on servers.
  • Configured and built redundant IBM VIOS servers incorporating NPIV on IBM P8 and P9 systems, as well as using Live Partition Mobility to migrate existing LPARs to new hardware.
  • Participated in system development life cycle to ensure systems remained in compliance.
  • Collaborated with colleagues to share knowledge and training.

Senior Unix/Linux Systems Lead Engineer

Flagstar Bank
02.2015 - 09.2020
  • Developed and maintained Red Hat and Oracle Linux template builds.
  • Helped to maintain a Puppet infrastructure as we migrated the functionality to Ansible.
  • Utilized Ansible for scripting software installations and operating system hardening.
  • Configured and deployed automation tools, including AWX (open source version of Red Hat Ansible Tower running on CentOS) and Oracle Linux Automation Manager. These tools helped to leverage Ansible playbooks, which I wrote to automate tasks such as server configuration, patching, and remote software installations.

Unix/Linux Systems Engineer

Flagstar Bank
07.2011 - 02.2015
  • Managed and monitored installed Red Hat and Oracle linux systems for highest level of availability.
  • Configured and deployed an AIX NIM server, which was then used to deploy, patch, and maintain over 100 AIX 6.x and 7.x servers
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Linux Systems Administrator

Flagstar Bank
06.2005 - 07.2011
  • Upgraded/installed linux servers to migrate the existing Novell system from Netware servers
  • Managed system-wide file and print systems.
  • Created website to enable graphical Novell printer installation to desktops.
  • Added AIX system administration skills, version 5.x and 6.x
  • Created/supported backup snapshot scripts for the AIX/Oracle servers
  • Managed Solaris 11.x servers as ftp servers for file transfers to vendors

Novell Systems Engineer

Flagstar Bank
09.1999 - 06.2005
  • Managed a Novell infrastructure at multiple corporate locations as well as branch and banking centers, encompassing 150 WAN connected servers.
  • Implemented Zenworks to assist end user support in software rollout.
  • Multiple cluster node environments with a WAN eDirectory tree supporting over 5000 users.

Education

Masters Of Science - Computer Science

Central Michigan University
Mount Pleasant, MI
12.2002

Bachelors Of Science - Computer Science

University of Michigan
Dearborn, MI
12-1990

Skills

  • Troubleshooting and analysis
  • Requirement documentation
  • Process documentation
  • Hardware configuration
  • Design and implementation
  • Capacity planning
  • Virtualization technologies
  • Disaster recovery planning
  • Process optimization
  • Standard operating procedures
  • Configuration management
  • Advanced troubleshooting
  • Root-cause analysis

Software

Red Hat Linux, Satellite

Oracle Linux, Spacewalk

AIX, VIOS, HMC

Nagios Monitoring

AWX tower, Ansible scripting

Bash and Korn shell scripting

Novell Engineer

VMware user

Service Now user

DUO

Carbon Black

IBM Power Systems

GIT version management

Volunteering

I'm active in my Knights of Columbus council, fundraising and volunteering for the many charities we support as the Deputy Grand Knight and Program Director.


I'm active at Our Lady of Good Counsel parish where I've been a table leader for 10 years in the Men's Prayer Breakfast ministry.

Timeline

Technical Manager - Senior Unix/Linux Systems Engineer

Flagstar Bank
09.2020 - 04.2025

Senior Unix/Linux Systems Lead Engineer

Flagstar Bank
02.2015 - 09.2020

Unix/Linux Systems Engineer

Flagstar Bank
07.2011 - 02.2015

Linux Systems Administrator

Flagstar Bank
06.2005 - 07.2011

Novell Systems Engineer

Flagstar Bank
09.1999 - 06.2005

Masters Of Science - Computer Science

Central Michigan University

Bachelors Of Science - Computer Science

University of Michigan

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