Robert Griffin
Venice,FL
Summary
Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of Subrogation with special knowledge of property damage and exceptional customer service skills.
Overview
35
35
years of professional experience
Work History
Subrogation Specialist
Vengroff Williams Inc
03.2011 - Current
- Contacts claimant carriers to bring resolution to files in all states.
- Discusses liability with claimant carriers and negotiates settlements.
- Works with attorneys, internal and/or external customers, and businesses to resolve claims.
- Initiates first contact within twenty four hours of new business placement.
- Evaluates files for final course of action based on facts of loss, contact information and the balance of the claim.
- Collects back deductibles and out of pocket expenses from at-fault carriers.
- Knowledge of FDCPA and HIPPA regulations.
- Conducted all duties in accordance with federal and state regulations in a professional manner.
- Knowledge of rules and regulations pertaining to collection methods and techniques.
- Generates correspondence using system
- Worked all queued accounts in a timely manner.
- Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Advised debtor of proper payment schedules.
- Utilized available resources and skip tracing techniques to locate debtors.
- Maintained a consistent level of professionalism.
Vice President
Huber Textiles Inc.
02.1989 - 08.2009
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Established performance goals for department and outlined processes for achievement.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Drove sales by developing multi-million dollar contract sales.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Excellent communication skills, both verbal and written.
Education
Business Management -
County College of Morris
Randolph Township, NJSkills
- Claims file management processes
- Strong interpersonal and communication skills
- Analytical
- Team player
- Extensive Property Damage knowledge
- Exceptional negotiation skills
- Decisive
- Energetic and positive attitude
Timeline
Subrogation Specialist
Vengroff Williams Inc
03.2011 - Current
Vice President
Huber Textiles Inc.
02.1989 - 08.2009
Business Management -
County College of Morris
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