Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Griffith

Goodyear,AZ

Summary

Dynamic leader with a proven track record at Rodeo Ford, excelling in customer relationship building and sales strategy development. Expert in enhancing customer experiences and staff training, leading to significant performance improvements. Skilled in negotiation and interpersonal communication, successfully increased customer retention by over 20%. Passionate about driving sales and fostering team growth.

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

35
35
years of professional experience

Work History

Sales Representative

Rodeo Ford
02.2011 - Current

Sales Representative

Internet Sales Manager

Finance Manager

Special Finance Manager

Restaurant Owner

Picasso's Pizza and Wings
01.2007 - 03.2012
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.

General Manager

Domino's Pizza
01.2004 - 01.2007
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Shotcrete Forman

Shasta Pools
01.1990 - 01.2007
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.

Education

No Degree -

Bostrom Highschool
Phoenix, AZ

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Sales development
  • Product and service sales
  • Customer retention
  • Client service
  • Negotiation tactics
  • Upselling and cross selling
  • Objection handling
  • Relationship selling
  • Sales consultation
  • Process improvement
  • Customer needs assessment
  • Performance improvement
  • Customer success management
  • Cold calling
  • Lead prospecting
  • Staff training
  • Contract negotiations
  • Product promotions
  • CRM proficiency
  • Closing techniques
  • Prospecting clients
  • Regulatory compliance
  • Network development
  • Closing talents
  • Retention strategies
  • Customer experience enhancement

Timeline

Sales Representative

Rodeo Ford
02.2011 - Current

Restaurant Owner

Picasso's Pizza and Wings
01.2007 - 03.2012

General Manager

Domino's Pizza
01.2004 - 01.2007

Shotcrete Forman

Shasta Pools
01.1990 - 01.2007

No Degree -

Bostrom Highschool
Robert Griffith