Robert Grimm
Jarrell,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shop Manager
Texas RV Service And Repairs
01.2024 - Current
- Employee development: Providing opportunities for employees to grow and develop their skills and creating a positive work environment
- Customer Satisfaction: Deliver excellent customer service by addressing and resolving customer inquiries and complaints.
- Employee Management: Managing the shop floor, supervising employees, ensuring quality control, and maintaining a safe and efficient working environment.
- Trained, and mentored staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, and customer account operations efficiently.
Shop Owner
R&V Mobile Rv Services
06.2020 - 01.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering products and personalized service/repairs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving shop goals.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Coached, counseled and disciplined employees.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning/heating systems, changed and completed maintenance inspections.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as slide systems, leveling systems, a/c heating systems, plumbing, and electrical systems.
Lead RV Technician
Holiday World Of Willis
05.2016 - 07.2020
- Mentored junior technicians, providing guidance on advanced troubleshooting techniques and best practices in the field of Rv repairs
- Diagnosed and repaired problems with plumbing, electrical, or other internal components.
- Completed diagnostic tests and make necessary and approved repairs.
- Completed pre-delivery inspections.
- Keep Service Advisors updated with work progress.
- Ensure that the final work product meet quality standards.
- Maintained a safe and clean work area for customers and coworkers.
- Onan Generator Installs
Education
GED -
Harris County Community College
Houston, TX09.2012
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Tax and payroll
- Team Leadership
- Decision-Making
- Goal Setting
- Sales Tracking
- Customer Engagement
Certification
- RVTI Level 3 Certified
- LCI Certified
Timeline
Shop Manager
Texas RV Service And Repairs
01.2024 - Current
Shop Owner
R&V Mobile Rv Services
06.2020 - 01.2024
Lead RV Technician
Holiday World Of Willis
05.2016 - 07.2020
GED -
Harris County Community College
- RVTI Level 3 Certified
- LCI Certified
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