Robert Gutierrez
San Antonio,TX
Summary
Dynamic professional with extensive experience as a Special Agent at Immigration & Customs Enforcement, excelling in investigative techniques and crisis management. Proven track record in operational leadership and compliance, enhancing community safety and improving staff retention by 15%. Bilingual communicator adept at fostering relationships with diverse stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Special Agent
Immigration & Customs Enforcement
08.2021 - Current
- Conducted investigations to gather intelligence on criminal activities and potential threats.
- Collaborated with local law enforcement agencies to enhance community safety measures.
- Assisted in developing operational plans for crime prevention initiatives.
- Analyzed data from various sources to identify patterns and trends in criminal behavior.
- Worked with other Federal law enforcement officials to identify, locate and apprehend aliens.
- Collaborated with both criminal and non-criminal aliens in the United Sates at various stages of their deportation and exclusion proceedings.
- Conducted complex investigations and surveillance work,
- Prepared investigative reports and assisted in complex, difficult and sensitive seizures.
- Monitored deportation proceedings from initial stage to conclusion.
- Liaised with foreign consulates and embassies to facilitate the timely issuance of passports and travel documents required for deportation.
- Prepared, presented and defended deportation and exclusion proceedings in moving such proceedings through the various immigration and other Federal courts.
- Ensured the physical removal of aliens from the U.S once their deportation and exclusion orders are issued.
Site Supervisor
Department of Health and Human Services
04.2013 - 07.2021
- Directed daily operations for a shelter housing up to 5,000 unaccompanied minors, ensuring all activities aligned with ORR policies and procedures.
- Managed a multidisciplinary team of 400+ staff, including case managers, residential care workers, and medical personnel, through training, scheduling, and performance evaluations.
- Oversaw all aspects of facility management, including safety, security, and sanitation, to provide a safe and effective environment for clients, volunteers, and staff.
- Collaborated with community stakeholders and outside agencies to facilitate client services such as legal aid, mental health support, and education.
- Ensured meticulous and timely documentation of client case files and program reports, guaranteeing full compliance with federal grant requirements.
- Developed and implemented facility protocols that upheld a trauma-informed, strengths-based approach to care.
- Supervised daily operations, ensuring compliance with health regulations and safety standards.
- Led team meetings to coordinate project updates and address workflow challenges.
- Implemented process improvements that enhanced service delivery efficiency and client satisfaction.
- Mentored junior staff, fostering professional development and promoting best practices in service delivery.
- Supervise daily site operations for a team of 125 case managers and 500 direct care staff, ensuring all services are delivered in compliance with ORR and contract requirements.
- Manage a caseload of unaccompanied minors, providing oversight on case management, resettlement plans, and family reunification processes.
- Conduct regular site inspections and audits to monitor program effectiveness and implement corrective action plans as needed.
- Improved staff retention by 15% through proactive conflict resolution, positive team development, and targeted professional development opportunities.
- Serve as the primary point of contact for external stakeholders, including ORR staff and community partners.
- Provided intensive case management services to newly arrived refugee and immigrant families, connecting them with vital community resources.
- Managed an average caseload of 50+ families, ensuring all documentation was accurate and submitted in a timely manner.
- Collaborated with a multicultural team to ensure culturally sensitive and effective communication and service delivery.
- Assisted with onboarding and training new staff and volunteers on intake procedures and case documentation.
Education
MBA - International Marketing
Dartmouth College
Hanover, NH05-2001
BBA - Business Management
Georgetown University
Washington, DC05-1999
Skills
- Supervisory and leadership: Staff scheduling, training, performance management, and team leadership
- Compliance and reporting: Federal and state regulations, grant requirements, internal case file reviews, and record-keeping
- Client services: Trauma-informed care, case management, crisis intervention, cultural sensitivity, and client advocacy
- Operational management: Shelter operations, facility safety, budget management, and volunteer coordination
- Communication: Interpersonal communication, relationship-building with stakeholders, and bilingual fluency (often English and Spanish)
- Technical: Proficiency in Microsoft Office and client database management systems
- Investigative: Expert
- Interrogation Methods: Expert
- Tactical Planning: Expert
- Crisis Management: Expert
Certification
- FEMA: IS-100.c: Introduction to Incident Command
- FEMA: IS-200.c: Basic Incident Command System
- FEMA: IS-700.b: An Introduction to the National Incident Management System
- FEMA: IS-800.d: National Response Framework, An Introduction
- Criminal Investigator Training Program (CITP)
- HSI Special Agent Training (HSISAT)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Special Agent
Immigration & Customs Enforcement
08.2021 - Current
Site Supervisor
Department of Health and Human Services
04.2013 - 07.2021
MBA - International Marketing
Dartmouth College
BBA - Business Management
Georgetown University