Robert Gutierrez

San Antonio,TX

Summary

Dynamic professional with extensive experience as a Special Agent at Immigration & Customs Enforcement, excelling in investigative techniques and crisis management. Proven track record in operational leadership and compliance, enhancing community safety and improving staff retention by 15%. Bilingual communicator adept at fostering relationships with diverse stakeholders.

Overview

years of professional experience

Certification

Work History

Special Agent

Immigration & Customs Enforcement

San Antonio, TX

08.2021 - Current

Conducted investigations to gather intelligence on criminal activities and potential threats.
Collaborated with local law enforcement agencies to enhance community safety measures.
Assisted in developing operational plans for crime prevention initiatives.
Analyzed data from various sources to identify patterns and trends in criminal behavior.
Worked with other Federal law enforcement officials to identify, locate and apprehend aliens.
Collaborated with both criminal and non-criminal aliens in the United Sates at various stages of their deportation and exclusion proceedings.
Conducted complex investigations and surveillance work,
Prepared investigative reports and assisted in complex, difficult and sensitive seizures.
Monitored deportation proceedings from initial stage to conclusion.
Liaised with foreign consulates and embassies to facilitate the timely issuance of passports and travel documents required for deportation.
Prepared, presented and defended deportation and exclusion proceedings in moving such proceedings through the various immigration and other Federal courts.
Ensured the physical removal of aliens from the U.S once their deportation and exclusion orders are issued.

Site Supervisor

Department of Health and Human Services

San Antonio, TX, Albion, MI, Buda, TX, Pecos, TX

04.2013 - 07.2021

Directed daily operations for a shelter housing up to 5,000 unaccompanied minors, ensuring all activities aligned with ORR policies and procedures.
Managed a multidisciplinary team of 400+ staff, including case managers, residential care workers, and medical personnel, through training, scheduling, and performance evaluations.
Oversaw all aspects of facility management, including safety, security, and sanitation, to provide a safe and effective environment for clients, volunteers, and staff.
Collaborated with community stakeholders and outside agencies to facilitate client services such as legal aid, mental health support, and education.
Ensured meticulous and timely documentation of client case files and program reports, guaranteeing full compliance with federal grant requirements.
Developed and implemented facility protocols that upheld a trauma-informed, strengths-based approach to care.
Supervised daily operations, ensuring compliance with health regulations and safety standards.
Led team meetings to coordinate project updates and address workflow challenges.
Implemented process improvements that enhanced service delivery efficiency and client satisfaction.
Mentored junior staff, fostering professional development and promoting best practices in service delivery.
Supervise daily site operations for a team of 125 case managers and 500 direct care staff, ensuring all services are delivered in compliance with ORR and contract requirements.
Manage a caseload of unaccompanied minors, providing oversight on case management, resettlement plans, and family reunification processes.
Conduct regular site inspections and audits to monitor program effectiveness and implement corrective action plans as needed.
Improved staff retention by 15% through proactive conflict resolution, positive team development, and targeted professional development opportunities.
Serve as the primary point of contact for external stakeholders, including ORR staff and community partners.
Provided intensive case management services to newly arrived refugee and immigrant families, connecting them with vital community resources.
Managed an average caseload of 50+ families, ensuring all documentation was accurate and submitted in a timely manner.
Collaborated with a multicultural team to ensure culturally sensitive and effective communication and service delivery.
Assisted with onboarding and training new staff and volunteers on intake procedures and case documentation.

Education

MBA - International Marketing

Dartmouth College

Hanover, NH

05-2001

BBA - Business Management

Georgetown University

Washington, DC

05-1999

Skills

Supervisory and leadership: Staff scheduling, training, performance management, and team leadership
Compliance and reporting: Federal and state regulations, grant requirements, internal case file reviews, and record-keeping
Client services: Trauma-informed care, case management, crisis intervention, cultural sensitivity, and client advocacy
Operational management: Shelter operations, facility safety, budget management, and volunteer coordination
Communication: Interpersonal communication, relationship-building with stakeholders, and bilingual fluency (often English and Spanish)

Technical: Proficiency in Microsoft Office and client database management systems
Investigative: Expert
Interrogation Methods: Expert
Tactical Planning: Expert
Crisis Management: Expert

Certification

FEMA: IS-100.c: Introduction to Incident Command
FEMA: IS-200.c: Basic Incident Command System
FEMA: IS-700.b: An Introduction to the National Incident Management System
FEMA: IS-800.d: National Response Framework, An Introduction
Criminal Investigator Training Program (CITP)
HSI Special Agent Training (HSISAT)

Languages

Spanish

Native or Bilingual

English

Full Professional

Timeline