Robert Guzior
New York,NY
Summary
Quality-driven Product Manager with experience in product marketing. Quality leader with strong communication and presentation skills. Committed to developing effective strategies for product improvement and launches.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Uncommon Goods
Brooklyn, NY
02.2021 - 08.2023
- Certified SCRUM Product Owner
- Developed product roadmaps to help guide the development of new products.
- Collaborated with stakeholders to define product requirements and user stories.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Led project planning sessions to map out timelines for feature releases.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Defined and analyzed product metrics to facilitate growth of product.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Communicated progress updates at regular intervals with senior leadership.
- Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
- Created prototypes and visual mockups by liaising and collaborating with designers.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Performed post-launch analyses to measure success of feature rollouts.
- Helped coordinate testing to verify quality and usability of new product features.
- Prioritized features in order to maximize impact while meeting budget constraints.
- Leveraged technical knowledge to navigate functional requirements.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
- Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
- Generated reports detailing progress against goals set by executive team members.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Negotiated contracts with vendors related to product components or services.
- Collected and analyzed market research data for use in forecasting.
- Conducted research to determine ideal markets for products and services.
Customer Service Lead
Uncommon Goods
Brooklyn, NY
08.2020 - 12.2021
- Interview, hire, schedule, onboard and offboard a team of 300 seasonal customer service agents
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Directed customer service staff activities, including training, coaching and performance management.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Consulted with customers regarding needs and addressed concerns.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Provide direction and assign tasks to your team through daily virtual Huddles and other communication channels.
- Monitored the department workload, ensuring an appropriate allocation of resources within the team to complete work on time and efficiently.
- Updated the leadership team with results and insights that will impact the team's ability to meet our goals and metrics.
Captain
RCano Events
Manhattan, NY
08.2016 - 03.2020
- Recruited additional staff members when needed to meet staffing requirements.
- Tracked expenses associated with each event and ensured accuracy of invoices.
- Greeted guests upon arrival and provided information about the event activities.
- Conducted post-event evaluations to identify areas for improvement in future events.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Addressed any issues or complaints from guests in a professional manner.
- Ensured compliance with applicable health and safety regulations throughout the duration of the event.
- Maintained an accurate inventory of supplies used for events.
- Organized event logistics such as catering, transportation, decorations and entertainment.
- Monitored guest feedback and responded to inquiries in a timely manner.
- Coordinated volunteers to ensure smooth event operations.
- Worked at a variety of events ranging from government organized events to assisting nonprofit agencies to carry out their event
- Kept track of all items that belong to the company and all items that are rentals
- Maintain a comfortable atmosphere for the client
- Quick problem solving when necessary
- Study event fact sheet prior to event
- Delegated tasks to staff
- Responsible for full event execution
Shift Manager
Starbucks
Manhattan, NY
01.2015 - 03.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- NYC Food Safety Certified
- Responded quickly and effectively to emergency situations as they arose.
Education
High School Diploma -
Niskayuna High School
Human Services - in Progress -
Business Management - in Progress -
Bronx Community College
Skills
- Certified SCRUM Product Owner
- Jira, Atlassian, Confluence
- Prioritization and Execution
- Remote Work
- Requirements Building
- ROI Analysis
- Wireframe Design
- Research and Trend Analysis
- Product Lifecycle Management
- Interpersonal Communication
- Google Analytics 4 Certified
- College-Level Computer Fundamentals Microsoft Office course completion
References
Provided upon request
Certification
- Certified SCRUM Product Owner
- Google Analytics 4 Certified
- Google Analytics for Power Users Certified
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Product Manager
Uncommon Goods
02.2021 - 08.2023
Customer Service Lead
Uncommon Goods
08.2020 - 12.2021
Captain
RCano Events
08.2016 - 03.2020
Shift Manager
Starbucks
01.2015 - 03.2019
High School Diploma -
Niskayuna High School
Human Services - in Progress -
Business Management - in Progress -
Bronx Community College
- Certified SCRUM Product Owner
- Google Analytics 4 Certified
- Google Analytics for Power Users Certified
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