Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Guzman

New York,NY

Summary

Experienced Operations Executive with a strong track record in optimizing processes, leading teams, and driving business growth. Skilled in logistics, staffing, payroll management, and implementing ERP/CRM systems to improve efficiency. Adept at fostering high-performance teams, ensuring operational excellence, and driving continuous improvement. Committed to delivering results and supporting organizational success.

Overview

11
11
years of professional experience

Work History

Chief Operations Manager

A1 Rentals
12.2022 - 01.2025
  • Spearheaded operational strategies that contributed to a 15% year-over-year revenue growth, helping the company gross $7 million in the most recent fiscal year.
  • Led a team of 60 employees, fostering a culture of high performance, accountability, and customer-centric service.
  • Manage day-to-day operations, including overseeing logistics, procurement, staffing, and customer service, ensuring that the company delivers excellent service to clients while maintaining profitability.
  • Oversaw the development and launch of new product offerings, which increased market share by 15% and attracted new clientele.
  • Implemented quality control measures to ensure consistent product excellence, resulting in increased customer satisfaction rates.

Operations Manager

Cornucopia Logistics
09.2021 - 11.2022
  • Reduced delivery damages by 65% in 2 months by creating & enforcing new handling procedures & training all supervisors on proper handling methods
  • Led DSP to producing the highest successful delivery metrics in the North East for Amazon Prime Now deliveries
  • Analyze weekly data reports to determine negative trends and proactively change processes to stop those trends
  • Spearheaded department training to enhance employee performance & boost employee productivity

Operations Director

Party Time Rentals
08.2019 - 06.2021
  • Increased sales by 15% by introducing a new website to secure rental reservations & obtain deposits
  • Increased online reviews 2 stars by training sales & customer service staff on proper de-escalation methods
  • Slashed overtime expenses by restructuring staff & delivery team schedules

Mailroom & Facilities Manager

Fortress Investment Group
06.2018 - 06.2019
  • Created a system to maximize efficiency & employee productivity to ship more than 3000 promotional items per day
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance
  • Managed administrative logistics of event planning, event booking, and event promotions

Hub Supervisor

UPS
07.2014 - 04.2017
  • Manage up to 150 employees in a fast-paced environment during peak times of the year in inbound & outbound areas that moved 200k shipments per day
  • Maintained safe work environment & confirmed current compliance with OSHA & other governmental regulations

Education

Computer Engineering/Business Administration

LaGuardia Community College
NY
06.2014

Skills

  • SEO
  • Enterprise Resource Planning (ERP)
  • Client Relationship Management
  • Inventory and Supply Chain Management
  • Operational Efficiency
  • Talent development
  • Payroll Management (ADP, Brands, Paycom)
  • Logistics Oversight
  • Microsoft Office Suite
  • Google Workspace
  • Compliance & Risk Management
  • Vendor and Supplier Negotiation

Timeline

Chief Operations Manager

A1 Rentals
12.2022 - 01.2025

Operations Manager

Cornucopia Logistics
09.2021 - 11.2022

Operations Director

Party Time Rentals
08.2019 - 06.2021

Mailroom & Facilities Manager

Fortress Investment Group
06.2018 - 06.2019

Hub Supervisor

UPS
07.2014 - 04.2017

Computer Engineering/Business Administration

LaGuardia Community College

Similar Profiles

CREATE PROFILE
Robert Guzman