Robert Haas
Lone Oak,TX
Summary
Proven leader in the meat department at Brookshire's Grocery, adept in cutting techniques and cross-functional team leadership. Enhanced customer satisfaction and department efficiency, achieving a 100% increase in product sales. Known for reliability and adaptability, excels in problem-solving and employee training, ensuring top-notch service and profitability. Dedicated professional effectively using meat quality techniques needed to process and produce customer specified products. Consistently mentors associates in cutting methods and safety measures. Offers attention to detail to minimize waste and excellent communication skills to foster positive relationships.
Overview
9
9
years of professional experience
Work History
Service Meat Manager
Brookshire's Grocery
Greenville, TX
03.2020 - Current
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed all incoming calls each day with utmost professionalism and knowledgeable service.
- Described product highlights and benefits to help guide purchasing decisions.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Increased profits by 100% through effectively maintaining relationships with clients and ensuring high-quality customer service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Stocked shelves and managed inventory through first in and first out.
- Sought ways to improve processes and services provided.
- I am there when I am needed to cover shifts
- I am here no matter the weather
- I am there to clean the service counters and the meat counters
- I have excellent customer service
- I am willing to go the extra mile to help all of my customers with anything that they may need.
- I can run the meat counter and the fish cove to improve everything to help the customer
- Ordered merchandise and supplies to ensure appropriate inventory levels.
- Ensured compliance with food safety regulations and quality standards.
- Maintained accurate records of sales and purchases in the meat department.
- Developed merchandising strategies to maximize sales and profits.
- Assisted customers with product selection, preparation techniques, recipe ideas.
- Provided ongoing feedback to store management on performance metrics and opportunities for improvement.
- Reviewed customer complaints about product freshness or quality and took corrective action as needed.
- Prepared weekly ordering schedules based on projected sales volumes.
- Performed daily inspections of equipment used in processing meats.
- Adhered to all health codes and sanitation requirements when handling meats.
- Oversaw proper storage methods for raw materials, finished goods.
- Ensured that all products were properly labeled with expiration dates, ingredients lists.
- Coordinated with vendors regarding order fulfillment issues or discrepancies.
- Tracked inventory levels using computerized systems such as POS software.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Performed waste minimization, saleable yield and predictive costing methods for meat department.
- Implemented health and food safety protocols for sales and production environments.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
BrookshIre
Meat Cutter
Greenville, TX
03.2016 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Stocker
Brookshire's Grocery
Greenville, Tx
03.2016 - Current
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 100 pounds.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Changed sales floor signs to show current pricing and support product promotions.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked packages and merchandise for damage and notified vendors.
- Maintained fitness in order to move merchandise efficiently and safely.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Operated RF scanners to track merchandise and verify contents of containers.
- Placed special customer orders for custom or special order merchandise.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Head Meat Cutter
Brookshire's Grocery
Greenville, TX
03.2016 - Current
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Conducted proper operations of tenderizers, injectors and smoking ovens.
- Prepared numerous customized meat orders, cut requests and wholesale services daily.
- Assisted numerous customers daily by taking and filling special orders and making product suggestions.
- Sharpened and adjusted cutting equipment through turning the equipment off and taking it apart to sharpen and adjust .
- Created appealing daily meat displays to increase produce sales by 100%.
- Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
- Educated all staff members on specialty meat cuts, food handling methods and sanitation guidelines.
- Cured, cut and smoked meats to prepare for buffet presentations.
- Passed 100% inspections by closely adhering to safety and cleanliness standards and company processes.
- Increased efficiency and decreased waste by 100% by updating and streamlining processing procedures for daily orders.
- Cut meats to customer specifications and answered questions about specialty products.
- Priced all orders daily by correctly wrapping, weighing and labeling cuts.
- Increased product sales by educating customers on preparation and overall choices.
- Decreased meat waste by 100% through effective and accurate storage.
Education
High School Diploma -
Louisville Christian Acadmey
Louisville Texas09.1986
Skills
- Cutting techniques
- Department activity logging
- Merchandising management
- Pricing expertise
- Inventory ordering
- Pricing strategy
- Loss prevention strategies
- Promotion planning
- Replenishment coordination
- Pricing control
- Customer Relations
- Multitasking Abilities
- Performance Management
- Collaborate cross-functionally
- Profit and Loss Management
- Reliability
- Employee Training
- Communication Skills
- Sales strategy
- Cross-functional team leadership
- Problem-solving abilities
- Problem-solving aptitude
- Multitasking
- Cost Reduction
- Adaptability
Timeline
Service Meat Manager
Brookshire's Grocery
03.2020 - Current
BrookshIre
Meat Cutter
03.2016 - Current
Stocker
Brookshire's Grocery
03.2016 - Current
Head Meat Cutter
Brookshire's Grocery
03.2016 - Current
High School Diploma -
Louisville Christian Acadmey
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