Summary
Overview
Work History
Education
Skills
Timeline
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Robert Hale

Harrisburg,PA

Summary

Proven leader in maintenance management, adept at streamlining operations and enhancing team productivity at FedEx Ground. Specializes in technical troubleshooting and preventive maintenance, coupled with exceptional skills in employee training and development. Achieved significant reductions in service downtime, demonstrating a strong commitment to quality assurance and efficient employee supervision.

Overview

14
14
years of professional experience

Work History

Maintenance Service Manager

Fedex Ground
11.2018 - Current
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Reduced service downtime by proactively addressing potential issues and maintaining clear communication channels.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize down times.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Schedule weekly PM and PI.

Forklift Technician 2

AmeriCold Logistics
03.2017 - 09.2018
  • Troubleshot and diagnosed systems and components of different forklift models.
  • Enhanced warehouse efficiency by performing routine forklift maintenance and repairs.
  • Updated technical knowledge through continuous professional development, attending relevant workshops and seminars.
  • Collaborated closely with other departments within the organization, ensuring seamless integration between warehouse operations and maintenance activities.
  • Managed workload efficiently by prioritizing urgent repair requests while maintaining attention to detail in regular maintenance tasks.
  • Completed repairs and maintenance procedures for forklift, pallet jacks, battery changer, and man lifts.
  • Conducted performance tests on repaired equipment to verify the effectiveness of solutions implemented.
  • Replaced transmissions, engines and power steering parts with little supervision.
  • Streamlined the process of diagnosing mechanical problems by utilizing advanced diagnostic tools when assessing equipment malfunctions.
  • Read and interpreted mechanical, electrical and hydraulic systems schematics and applied knowledge with each job.
  • Assisted in training new technicians on proper forklift maintenance procedures, contributing to a skilled workforce.
  • Collaborated with other technicians to complete complex repair projects within established deadlines.
  • Maintained a clean and safe working environment by adhering to established safety protocols and housekeeping standards.
  • Performed welding and soldering to repair damaged components on mobile equipment.

Maintenance Technician 2

Romark Logistics
09.2016 - 03.2017
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained Bagging machines to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Reduced downtime by quickly diagnosing and resolving technical issues on cardboard bailers.

Maintenance Technician

Wal-Mart Distribution Center
08.2010 - 02.2016
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed weekly, monthly, and yearly checklists on storage retrieval machines to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Developed and implemented strategies to improve maintenance processes.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.

Education

Associate in Electronics Engineering Technology - Electrical Engineering

Lincoln Technical Institute
Allentown, PA
08.2002

No Degree - Electrical Engineering

Minersville Area High School
Minersville, PA
2001

Skills

  • Employee Training and Development
  • Time Management
  • Quality Assurance
  • Employee Relations
  • Employee Supervision
  • Technical Troubleshooting
  • Coaching and Mentoring
  • Preventive Maintenance
  • Shift Scheduling
  • Maintenance Planning

Timeline

Maintenance Service Manager

Fedex Ground
11.2018 - Current

Forklift Technician 2

AmeriCold Logistics
03.2017 - 09.2018

Maintenance Technician 2

Romark Logistics
09.2016 - 03.2017

Maintenance Technician

Wal-Mart Distribution Center
08.2010 - 02.2016

Associate in Electronics Engineering Technology - Electrical Engineering

Lincoln Technical Institute

No Degree - Electrical Engineering

Minersville Area High School

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Robert Hale