Robert Hall
Waco,USA
Summary
Customer service professional with extensive experience at SSG, specializing in sales follow-up and lead generation. Demonstrated success in enhancing customer satisfaction through effective communication and problem resolution. Proficient in CRM software, with strong time management skills and a focus on continuous improvement to drive results and foster loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Telemarketer
SSG
Waco, TX
01.2023 - Current
- Facilitated inbound communication with potential customers through telephone interaction.
- Documented all conversations in a clear and concise manner for future reference purposes.
- Followed up on sales leads through outbound calling.
- Answered customer inquiries, provided product and service information, and resolved customer complaints over the phone.
- Documented sales call data in company software.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Adhered to all company policies, procedures and ethical standards when dealing with customers.
Tier I Tech Support
Convergy's
McGregor, USA
08.2008 - 07.2010
- Inbound support of AT&T phones and service dealing with features, email setup and support.
Level II Tech Support
Grande Communications
San Marcos, USA
01.1999 - 01.2004
- Responsibilities include inbound and outbound tech support calls dealing with customer stability of home and business phones and internet.
Technical Support/Information Systems/Access Control
MedTech
Waco, USA
01.1998 - 01.1999
- Responsibilities include technical support for in-house computer systems, hardware, software, swipe cards (access cards), line extensions, ACD/switch, and ring flows.
- Y2K Upgrade for Scott and White Hospital.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
Education
Computer Networking and System Analyst -
Texas State Technical College
Waco, Texas01.1998
Skills
- Customer service and support
- Sales follow-up and lead generation
- CRM software proficiency
- Call documentation skills
- Product knowledge expertise
- Time management strategies
- Continuous improvement initiatives
Hobbies and Interests
- Fishing
- Word games
- Spending family time
- Church
References
- Jay Finley, Grande Communication, (940)-453-0110
- Chas White, Davis Brothers Publishing, (254)-754-5636
Timeline
Customer Service Telemarketer
SSG
01.2023 - Current
Tier I Tech Support
Convergy's
08.2008 - 07.2010
Level II Tech Support
Grande Communications
01.1999 - 01.2004
Technical Support/Information Systems/Access Control
MedTech
01.1998 - 01.1999
Computer Networking and System Analyst -
Texas State Technical College
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